Post-Implementation Review CISA Practice Questions (Page 5)

Questions 21–25

1. 21foundation · easy

   What does 'availability' measure in the context of system performance evaluation?

   • AThe percentage of time the system is operational and accessible to users
   • BThe speed at which the system processes transactions
   • CThe number of features available in the system
   • DThe ease with which users can learn the system
   Reveal Solution Discussion Select an answer first
2. 22expert · hard

   A post-implementation review is being planned for a new enterprise resource planning (ERP) system. The system has been live for four months. The review team is debating whether to include a detailed financial analysis of the system's total cost of ownership (TCO) in the scope. The project sponsor argues that the TCO analysis is unnecessary because the system was approved based on a business case. What is the most appropriate response?

   • AExclude the TCO analysis because it was already done in the business case.
   • BExclude the TCO analysis because it is the responsibility of the finance department.
   • CInclude the TCO analysis because it is a key financial aspect of the review.
   • DInclude only the initial implementation costs, not ongoing operational costs.
   Reveal Solution Discussion Select an answer first
4. 23application · medium

   A manufacturing company has implemented a new ERP system. The post-implementation review team is being assembled. Which of the following groups should be included to ensure a comprehensive review?

   • AOnly the internal audit department and the CFO.
   • BExternal vendors only, since they are responsible for the system's success.
   • CEnd users, IT support staff, project managers, and senior management.
   • DOnly the IT project team and external consultants who built the system.
   Reveal Solution Discussion Select an answer first
5. 24foundation · easy

   What is the primary focus of evaluating user satisfaction in a post-implementation review?

   • AReviewing the project's budget and cost overruns
   • BMeasuring the system's processing speed and throughput
   • CEvaluating the system's compliance with regulatory requirements
   • DAssessing the system's usability, functionality, and support from the user's perspective
   Reveal Solution Discussion Select an answer first
6. 25foundation · easy

   What is the purpose of identifying deficiencies during a post-implementation review?

   • ATo document gaps and areas for improvement in the system or its implementation process
   • BTo terminate the system if any issues are found
   • CTo assign blame to the project team for failures
   • DTo justify the original project budget
   Reveal Solution Discussion Select an answer first