Stakeholder Engagement and Communication CGEIT Practice Questions (Page 4)

Questions 16–20

1. 16application · medium

   A healthcare organization is planning a new IT governance structure. The CIO wants to prioritize engagement efforts. A stakeholder analysis reveals that the chief medical officer has high influence over clinical staff but low interest in IT governance, while the head of nursing has high interest but low influence. The CIO needs to ensure that the new structure is accepted by clinical staff. Which engagement approach is most appropriate for the chief medical officer?

   • AManage closely with frequent workshops and detailed involvement.
   • BKeep informed through general email updates like other staff.
   • CKeep satisfied with periodic updates and targeted communication to maintain their support.
   • DMonitor with minimal engagement since their interest is low.
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2. 17foundation · easy

   Which stakeholder analysis technique classifies stakeholders based on their power, legitimacy, and urgency?

   • ARACI matrix
   • BSalience model
   • CPower/interest grid
   • DSWOT analysis
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4. 18application · medium

   A retail company is implementing a new IT governance process. The engagement plan calls for a workshop with mid-level managers to gather input on IT investment priorities. However, the workshop is scheduled during the company's peak sales season, and many managers decline to attend. The governance lead needs to obtain their input without delaying the project. What is the most effective alternative?

   • AProceed with the workshop using only the managers who are available.
   • BReschedule the workshop to after the peak season, even if it delays the project.
   • CCancel the engagement activity and rely on the executive committee's input.
   • DConduct a short online survey to collect their priorities and concerns.
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5. 19application · medium

   A government agency is implementing a new IT governance framework. The communication plan specifies that all employees will receive an email explaining the new roles and responsibilities. After sending the email, the agency notices that many employees are confused about how the changes affect their daily work. What is the most effective next step to address this confusion?

   • ASend a follow-up email with more detailed information.
   • BRestrict communication to managers and expect them to relay information to their teams.
   • CConduct interactive training sessions where employees can ask questions and see practical examples.
   • DAssume that employees will understand over time and take no further action.
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6. 20application · medium

   A manufacturing company is developing a stakeholder engagement plan for its IT governance framework. The plan must address the needs of diverse groups: the board, plant managers, IT staff, and external suppliers. The governance office wants to ensure that each group receives the right level of attention and that engagement activities are scheduled appropriately. What is the first step the governance office should take to build this plan?

   • ASchedule a series of workshops for all groups to gather input on IT governance.
   • BConduct a stakeholder analysis to assess each group's interest, influence, and expectations.
   • CDraft a communication strategy with key messages for the entire organization.
   • DAssign a single engagement owner to manage all stakeholder relationships.
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