Stakeholder Engagement and Communication CGEIT Practice Questions (Page 3)

Questions 11–15

1. 11application · medium

   After implementing a new IT governance process, a company wants to ensure that the process remains effective and that stakeholders are satisfied. The governance committee has received some informal complaints that communication is unclear and meetings are too frequent. What is the most appropriate action to systematically address these concerns?

   • AImmediately reduce the frequency of meetings based on the complaints.
   • BIgnore the complaints because they are informal and not representative.
   • CConduct a formal stakeholder feedback survey to collect structured input on communication and engagement.
   • DSend a general email to all stakeholders asking for suggestions.
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2. 12application · medium

   A regional bank is establishing an IT governance framework. The board has mandated that the framework must consider the interests of all parties who can affect or are affected by IT decisions. The CIO has identified the executive committee, IT staff, and external auditors. During a review, the compliance officer points out that the list is incomplete because it omits customers and regulators. Which action best addresses the compliance officer's concern?

   • AAsk the external auditors to represent the interests of customers and regulators in governance meetings.
   • BKeep the current list because customers and regulators are not directly involved in IT governance decisions.
   • CDocument that customers and regulators are outside the scope of IT governance to avoid overcomplicating the process.
   • DAdd customers and regulators to the stakeholder list and classify them by their influence and interest in IT governance.
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4. 13foundation · easy

   Which of the following is an example of a stakeholder engagement activity?

   • AConfiguring network firewalls
   • BUpdating the IT asset inventory
   • CConducting a workshop to gather input on IT governance priorities
   • DWriting application code
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5. 14foundation · easy

   Which of the following best describes the purpose of stakeholder identification in enterprise IT governance?

   • ATo assign specific engagement activities to each stakeholder group
   • BTo evaluate the power and interest of each stakeholder in IT governance
   • CTo create a comprehensive list of all parties who can affect or are affected by IT governance decisions
   • DTo determine which stakeholders should receive the most frequent communication
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6. 15application · medium

   A university is introducing an IT governance framework. The governance office wants to ensure that faculty and administrative staff understand their roles in IT decision-making. They have a limited budget and need to reach a large, diverse audience. Which approach is most effective for building awareness and understanding?

   • ADevelop a series of short, role-specific e-learning modules that staff can complete at their own pace.
   • BDistribute a printed handbook to every employee.
   • CRely on the IT department to informally explain the framework to colleagues.
   • DHold a single mandatory all-staff training session.
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