A user reports that they cannot access the internet. During the initial troubleshooting step, which action is most appropriate to accurately define the problem?

Immediately restart the user's computer

Ask the user to describe the symptoms and when the issue started

Replace the network cable to rule out physical issues

Check the router's configuration for any recent changes

A technician is troubleshooting a network issue. Which action best exemplifies the 'Identify the Problem' step?

Implementing a firewall rule change to block suspicious traffic

Determining the scope of the issue by asking if other users are affected

Documenting the final resolution in the ticketing system

Testing a hypothesis by pinging the default gateway

After confirming that a misconfigured DHCP scope is causing IP address conflicts, what should the technician do next according to the troubleshooting methodology?

Document the root cause in the ticketing system

Develop a plan to correct the DHCP scope and consider potential impacts

Verify that all users can obtain IP addresses

Immediately change the DHCP scope to the correct values

After gathering information about a network issue, a technician develops a list of possible causes. Which step of the troubleshooting methodology does this represent?

Implement the Solution or Escalate

Verify Full System Functionality

Test the Theory to Determine Cause

Establish a Theory of Probable Cause

Users in the marketing department report slow internet access, while other departments are unaffected. The network has a single internet connection and a firewall that performs NAT. You check the firewall's logs and see high bandwidth usage from the marketing subnet. Which theory of probable cause should you investigate FIRST?

The DNS server is resolving slowly

The ISP is throttling the connection

The firewall's NAT table is exhausted

A user in marketing is running a bandwidth-intensive application

CompTIANetwork+

Domain 5Objective 1

Troubleshooting Methodology N10-009 Practice Questions (Page 6)

Part of the Network troubleshooting domain, which makes up ~15% of our current practice bank. CompTIA does not publish an official question count, but from its 90-minute exam (~35–60 total, ~5–9 in this domain), expect 1–2 from this objective — we provide 33 practice questions to prepare you well beyond it. (estimate)

33questions here

7free pages

7concepts

Questions 26–30

26foundation · easy
A user reports that they cannot access the internet. During the initial troubleshooting step, which action is most appropriate to accurately define the problem?
Select an answer first
27foundation · easy
A technician is troubleshooting a network issue. Which action best exemplifies the 'Identify the Problem' step?
Select an answer first
28foundation · easy
After confirming that a misconfigured DHCP scope is causing IP address conflicts, what should the technician do next according to the troubleshooting methodology?
Select an answer first
29foundation · easy
After gathering information about a network issue, a technician develops a list of possible causes. Which step of the troubleshooting methodology does this represent?
Select an answer first
30expert · hard
Users in the marketing department report slow internet access, while other departments are unaffected. The network has a single internet connection and a firewall that performs NAT. You check the firewall's logs and see high bandwidth usage from the marketing subnet. Which theory of probable cause should you investigate FIRST?
Select an answer first

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