A technician has confirmed the cause of a network issue and developed a plan. The fix requires changing a configuration on a core router, which is beyond the technician's authorization. What should the technician do?

Escalate the issue to a higher-level technician or manager

Implement the change and inform the team later

Ask the user to perform the configuration change

Skip the change and close the ticket

A user reports that they cannot print to the network printer. You ask the user when the problem started and whether other users are affected. The user says it started this morning and that other users in the same area are also affected. What should you do NEXT?

Ask the user to restart their computer

Reinstall the printer driver on the user's workstation

Escalate the issue to the printer vendor immediately

Check the network switch that the printer is connected to for link status and errors

A technician replaced a faulty switch and the user can now access the network. What should the technician do to verify full system functionality?

Immediately close the ticket and move to the next task

Check that the user can access all required resources and that other users are unaffected

Ask the user to reboot their computer

Document the replacement in the ticketing system

You have confirmed that a misconfigured access control list (ACL) on a router is blocking traffic to a critical application server. The change window is open, and you have a rollback plan. What should you do NEXT?

Implement the ACL correction and monitor the application's connectivity

Verify full system functionality by testing from multiple locations

Escalate the issue to the network administrator because it affects a critical server

Document the findings before making any changes

A technician has implemented a fix for a network issue, but the fix causes a new problem: users can access the internet but cannot access internal servers. The technician has a rollback plan. What should the technician do?

Escalate the new issue without rolling back

Reboot the affected servers to see if the issue resolves

Leave the change in place and document the new issue

Roll back the change to restore the previous state, then reassess

CompTIANetwork+

Domain 5Objective 1

Troubleshooting Methodology N10-009 Practice Questions (Page 4)

Part of the Network troubleshooting domain, which makes up ~15% of our current practice bank. CompTIA does not publish an official question count, but from its 90-minute exam (~35–60 total, ~5–9 in this domain), expect 1–2 from this objective — we provide 33 practice questions to prepare you well beyond it. (estimate)

33questions here

7free pages

7concepts

Questions 16–20

16foundation · easy
A technician has confirmed the cause of a network issue and developed a plan. The fix requires changing a configuration on a core router, which is beyond the technician's authorization. What should the technician do?
Select an answer first
17application · medium
A user reports that they cannot print to the network printer. You ask the user when the problem started and whether other users are affected. The user says it started this morning and that other users in the same area are also affected. What should you do NEXT?
Select an answer first
18foundation · easy
A technician replaced a faulty switch and the user can now access the network. What should the technician do to verify full system functionality?
Select an answer first
19application · medium
You have confirmed that a misconfigured access control list (ACL) on a router is blocking traffic to a critical application server. The change window is open, and you have a rollback plan. What should you do NEXT?
Select an answer first
20expert · hard
A technician has implemented a fix for a network issue, but the fix causes a new problem: users can access the internet but cannot access internal servers. The technician has a rollback plan. What should the technician do?
Select an answer first

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