What is the primary purpose of the 'Establish a Plan of Action' step in network troubleshooting?

To record the final outcome of the troubleshooting process

To develop a strategy for resolving the issue and identify potential effects

To test multiple hypotheses simultaneously

To gather more information from the user

A technician hypothesizes that a faulty switch port is causing a user's connectivity issue. Which action would directly test this theory?

Replace the user's network interface card

Ask the user to describe the issue again

Document the hypothesis in the ticketing system

Move the user's cable to a known-good port and check connectivity

Users in the finance department report that they cannot access the internet, but they can access internal servers. Other departments have no issues. You suspect a firewall rule is blocking finance's traffic. Which theory of probable cause is MOST plausible?

The DNS server is misconfigured

The ISP is experiencing an outage

The finance department's switch is malfunctioning

A firewall rule is incorrectly denying outbound traffic from the finance subnet

Which information should be included when documenting a network troubleshooting case?

Only the final solution, without details of the investigation

The technician's personal opinions about the user

The symptoms, the root cause, the solution applied, and the verification results

The user's personal information and login credentials

A user reports that they cannot access the company's internal file server, but they can browse the internet. You ping the file server's IP address from the user's workstation and get replies. You then try to access the file share by UNC path and receive an 'Access denied' error. Which step should you take NEXT in the troubleshooting methodology?

Verify full system functionality by asking the user to try accessing the share again.

Document the findings and actions taken so far in the ticketing system.

Implement a solution by resetting the user's password and re-adding them to the domain.

Establish a theory of probable cause, such as a permissions issue or a misconfigured share.

CompTIANetwork+

Domain 5Objective 1

Troubleshooting Methodology N10-009 Practice Questions (Page 5)

Part of the Network troubleshooting domain, which makes up ~15% of our current practice bank. CompTIA does not publish an official question count, but from its 90-minute exam (~35–60 total, ~5–9 in this domain), expect 1–2 from this objective — we provide 33 practice questions to prepare you well beyond it. (estimate)

33questions here

7free pages

7concepts

Questions 21–25

21foundation · easy
What is the primary purpose of the 'Establish a Plan of Action' step in network troubleshooting?
Select an answer first
22foundation · easy
A technician hypothesizes that a faulty switch port is causing a user's connectivity issue. Which action would directly test this theory?
Select an answer first
23application · medium
Users in the finance department report that they cannot access the internet, but they can access internal servers. Other departments have no issues. You suspect a firewall rule is blocking finance's traffic. Which theory of probable cause is MOST plausible?
Select an answer first
24foundation · easy
Which information should be included when documenting a network troubleshooting case?
Select an answer first
25application · medium
A user reports that they cannot access the company's internal file server, but they can browse the internet. You ping the file server's IP address from the user's workstation and get replies. You then try to access the file share by UNC path and receive an 'Access denied' error. Which step should you take NEXT in the troubleshooting methodology?
Select an answer first

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