Troubleshooting Methodology FC0-U71 Practice Questions (Page 6)

Questions 26–30

1. 26foundation · easy

   A technician has developed a plan to replace a defective hard drive. What is the next step in the troubleshooting methodology?

   • AImplement the solution by replacing the hard drive.
   • BVerify full system functionality by booting the computer.
   • CTest the theory by running diagnostics on the old hard drive.
   • DDocument the findings and outcomes of the replacement.
   Reveal Solution Discussion Select an answer first
2. 27foundation · easy

   What is the purpose of establishing a plan of action in the troubleshooting methodology?

   • ATo gather more information about the symptoms from the user.
   • BTo record the final outcome and lessons learned for future reference.
   • CTo outline the specific steps that will be taken to resolve the problem.
   • DTo test whether the suspected cause is actually responsible for the problem.
   Reveal Solution Discussion Select an answer first
4. 28expert · hard

   A technician has confirmed that a user's application crashes because of a corrupted configuration file. The user has important unsaved work in the application. The plan is to delete the corrupted configuration file, which will reset the application to its default settings. What should the plan of action include to address the user's unsaved work?

   • AA step to save the user's work before deleting the configuration file
   • BA step to back up the entire operating system
   • CA step to verify the application works after the change
   • DA step to reinstall the application
   Reveal Solution Discussion Select an answer first
5. 29expert · hard

   A technician fixed a user's issue where they could not connect to a network share. The fix was to change the user's password and update the saved credentials in Windows Credential Manager. The user can now access the share. What is the most important additional verification step?

   • AConfirm the user's password is strong
   • BCheck the event logs for any new errors
   • CDocument the fix in the ticketing system
   • DAsk the user to reboot and try accessing the share again
   Reveal Solution Discussion Select an answer first
6. 30application · medium

   A user reports that their laptop will not connect to the office Wi-Fi. The help desk technician asks the user to confirm the Wi-Fi is enabled, checks that other devices on the same network are working, and verifies the user's laptop can see the correct SSID. What is the technician primarily doing in this step of the troubleshooting methodology?

   • ATesting the theory to determine cause
   • BEstablishing a theory of probable cause
   • CIdentifying the problem
   • DDocumenting findings and outcomes
   Reveal Solution Discussion Select an answer first