A technician replaced a faulty keyboard on a user's desktop. The keyboard is recognized by the system, and the user can type. What additional step should the technician take to fully verify system functionality?

Ask the user to reboot the computer

Check the device manager for errors

Document the replacement in the ticketing system

Test all the keys, including function keys and special keys

A technician theorizes that a user's internet connectivity issue is caused by a faulty DNS configuration. To test this theory, what should the technician do?

Replace the user's network cable

Ping a public IP address like 8.8.8.8 and then ping a domain name like google.com

Check the user's IP address settings

What is the main goal of the 'Verify system functionality' step in the troubleshooting methodology?

To gather information about the symptoms from the user.

To create a step-by-step plan for resolving the issue.

To test a theory about the probable cause of the issue.

To ensure the problem is resolved and the system is working properly.

A technician suspects a faulty RAM module is causing a workstation to randomly reboot. To test this theory, they remove one of the two RAM modules and run a stress test. The system remains stable. What should the technician do next to confirm the cause?

Replace the removed RAM module with a new one and retest

Reinstall the removed RAM module and update the BIOS

Conclude the RAM is fine and check the power supply

Swap the removed RAM module back in and remove the other one, then run the stress test again

A user reports that their computer is running slowly. According to the troubleshooting methodology, what is the FIRST step the technician should take?

Identify the problem by asking the user questions and gathering information about the symptoms.

Test the theory to determine the cause of the slowness.

Implement a solution such as restarting the computer.

Establish a theory of probable cause based on the reported slowness.

CompTIATech+

Domain 1Objective 4

Troubleshooting Methodology FC0-U71 Practice Questions (Page 2)

Part of the Tech concepts and terminology domain, which accounts for 13% of the FC0-U71 exam. CompTIA does not publish an official question count, but from its 60-minute exam (~25–40 total, ~3–5 in this domain), expect 1–1 from this objective — we provide 31 practice questions to prepare you well beyond it. (estimate)

31questions here

7free pages

7concepts

13%of the exam

Questions 6–10

6application · medium
A technician replaced a faulty keyboard on a user's desktop. The keyboard is recognized by the system, and the user can type. What additional step should the technician take to fully verify system functionality?
Select an answer first
7application · medium
A technician theorizes that a user's internet connectivity issue is caused by a faulty DNS configuration. To test this theory, what should the technician do?
Select an answer first
8foundation · easy
What is the main goal of the 'Verify system functionality' step in the troubleshooting methodology?
Select an answer first
9application · medium
A technician suspects a faulty RAM module is causing a workstation to randomly reboot. To test this theory, they remove one of the two RAM modules and run a stress test. The system remains stable. What should the technician do next to confirm the cause?
Select an answer first
10foundation · easy
A user reports that their computer is running slowly. According to the troubleshooting methodology, what is the FIRST step the technician should take?
Select an answer first

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