After identifying that a user's computer will not connect to the internet, what is the next step in the troubleshooting methodology?

Establish a theory of probable cause, such as a faulty network cable or incorrect IP settings.

Implement a solution by restarting the router.

Document the findings and outcomes of the troubleshooting process.

Verify full system functionality by browsing a website.

After replacing a faulty network card, what should the technician do to verify full system functionality?

Develop a plan of action for future network issues.

Establish a theory of probable cause for the original issue.

Document the replacement in the service log.

Test that the computer can connect to the network and access resources.

A user's computer is slow to boot. The technician has gathered information and found that the issue started after the user installed a new startup program. What is the most probable cause to test first?

The operating system needs to be reinstalled

The new startup program is causing the slow boot

The user's profile is corrupted

A technician is troubleshooting a user's inability to print. The printer is shared on the network. The technician has confirmed that the printer is online and other users can print. The user can ping the printer's IP address. The technician's theory is that the user's print spooler service is stopped. What is the most direct way to test this theory?

Check the status of the Print Spooler service on the user's computer

Reinstall the printer driver on the user's computer

Verify the printer's IP address is correct

After confirming that a faulty power supply is causing a computer to shut down randomly, what is the next step in the troubleshooting methodology?

Verify full system functionality by running a stress test.

Establish a plan of action to replace the power supply.

Test the theory by swapping the power supply with another one.

Document the findings and outcomes in a service report.

CompTIATech+

Domain 1Objective 4

Troubleshooting Methodology FC0-U71 Practice Questions (Page 4)

Part of the Tech concepts and terminology domain, which accounts for 13% of the FC0-U71 exam. CompTIA does not publish an official question count, but from its 60-minute exam (~25–40 total, ~3–5 in this domain), expect 1–1 from this objective — we provide 31 practice questions to prepare you well beyond it. (estimate)

31questions here

7free pages

7concepts

13%of the exam

Questions 16–20

16foundation · easy
After identifying that a user's computer will not connect to the internet, what is the next step in the troubleshooting methodology?
Select an answer first
17foundation · easy
After replacing a faulty network card, what should the technician do to verify full system functionality?
Select an answer first
18application · medium
A user's computer is slow to boot. The technician has gathered information and found that the issue started after the user installed a new startup program. What is the most probable cause to test first?
Select an answer first
19expert · hard
A technician is troubleshooting a user's inability to print. The printer is shared on the network. The technician has confirmed that the printer is online and other users can print. The user can ping the printer's IP address. The technician's theory is that the user's print spooler service is stopped. What is the most direct way to test this theory?
Select an answer first
20foundation · easy
After confirming that a faulty power supply is causing a computer to shut down randomly, what is the next step in the troubleshooting methodology?
Select an answer first

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