A user's monitor shows 'No Signal' after they plugged in a new USB-C docking station. The technician has confirmed the monitor works when connected directly to the laptop. Based on this information, what is the most logical theory of probable cause to test first?

The laptop's operating system is corrupted

The user's account lacks display permissions

The monitor's power cable is unplugged

The docking station's video output or cable is faulty

A technician resolved a recurring issue where a user's email client would not connect after a password change. The fix was to update the saved password in the client. What is the most valuable information to include in the documentation for this incident?

A list of all other users who have the same email client

The symptom, the root cause, and the steps taken to resolve it

The user's new password and the exact time of the fix

The brand and model of the user's computer

During the 'Identify the problem' step of the troubleshooting methodology, which action is most appropriate?

Test the most likely cause by swapping cables.

Immediately replace hardware components that might be faulty.

Ask open-ended questions to understand the issue and note any error messages.

Document the final solution and lessons learned.

A user reports that their laptop is 'very slow.' The technician asks what 'slow' means. The user says that opening a web browser takes 5 minutes, but other applications open normally. The technician also notes that the issue occurs on both the office Wi-Fi and a wired connection. What is the most important missing piece of information the technician should gather to properly identify the problem?

Whether the issue occurs with a different web browser

The amount of RAM installed in the laptop

The user's internet service provider

A technician is implementing a plan to fix a printer that is not feeding paper. The plan is to clean the pickup rollers. After cleaning the rollers, what is the most important immediate action for the technician to take?

Close the trouble ticket and notify the user

Ask the user if they have any other issues

Print a test page to verify the fix

Document the cleaning procedure in the knowledge base

CompTIATech+

Domain 1Objective 4

Troubleshooting Methodology FC0-U71 Practice Questions (Page 1)

Part of the Tech concepts and terminology domain, which accounts for 13% of the FC0-U71 exam. CompTIA does not publish an official question count, but from its 60-minute exam (~25–40 total, ~3–5 in this domain), expect 1–1 from this objective — we provide 31 practice questions to prepare you well beyond it. (estimate)

31questions here

7free pages

7concepts

13%of the exam

Questions 1–5

1application · medium
A user's monitor shows 'No Signal' after they plugged in a new USB-C docking station. The technician has confirmed the monitor works when connected directly to the laptop. Based on this information, what is the most logical theory of probable cause to test first?
Select an answer first
2application · medium
A technician resolved a recurring issue where a user's email client would not connect after a password change. The fix was to update the saved password in the client. What is the most valuable information to include in the documentation for this incident?
Select an answer first
3foundation · easy
During the 'Identify the problem' step of the troubleshooting methodology, which action is most appropriate?
Select an answer first
4expert · hard
A user reports that their laptop is 'very slow.' The technician asks what 'slow' means. The user says that opening a web browser takes 5 minutes, but other applications open normally. The technician also notes that the issue occurs on both the office Wi-Fi and a wired connection. What is the most important missing piece of information the technician should gather to properly identify the problem?
Select an answer first
5application · medium
A technician is implementing a plan to fix a printer that is not feeding paper. The plan is to clean the pickup rollers. After cleaning the rollers, what is the most important immediate action for the technician to take?
Select an answer first

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