Articulate the Benefits, Limitations, Considerations, and Design Choices for a Solution Architecture and Handle Objections Related to the Design. TECHNICAL-ARCHITECT Practice Questions (Page 3)

Questions 11–15

1. 11foundation · easy

   When a stakeholder raises an objection about the cost of a solution architecture, what is a key step in handling that objection effectively?

   • APromise that costs will not increase in the future.
   • BIgnore the objection and focus on technical details.
   • CExplain the long-term value and cost savings the architecture provides.
   • DImmediately reduce the scope to lower costs.
   Reveal Solution Discussion Select an answer first
2. 12foundation · easy

   A stakeholder objects that the proposed architecture is too complex. What is the most effective first response from the technical architect?

   • ASimplify the architecture immediately without discussion.
   • BAcknowledge the concern and explain the trade-offs that justify the complexity.
   • CDismiss the objection and proceed with the design.
   • DAsk the stakeholder to propose an alternative design.
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4. 13foundation · easy

   Which architectural pattern is most appropriate when a solution must integrate with multiple external systems that use different data formats?

   • AEnterprise Service Bus (ESB)
   • BEvent-driven architecture
   • CLayered architecture
   • DClient-server architecture
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5. 14application · medium

   A healthcare provider is considering a Salesforce solution to replace a legacy patient portal. The architecture proposes using Experience Cloud for the patient portal and Health Cloud for care management. The CIO asks the architect to justify the additional cost of Health Cloud over a custom-built solution on the legacy platform. Which benefit should the architect emphasize?

   • AHealth Cloud will reduce the total cost of ownership by eliminating all integration costs with the legacy EHR system.
   • BHealth Cloud guarantees 100% uptime for the patient portal, which a custom legacy solution cannot match.
   • CHealth Cloud provides a pre-built data model for healthcare-specific objects like patients, care plans, and programs, reducing custom development and accelerating time-to-value.
   • DHealth Cloud is the only way to achieve HIPAA compliance, so the provider has no choice but to adopt it.
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6. 15application · medium

   A retail bank is implementing Salesforce for its call center. The proposed architecture uses Service Cloud with CTI integration for screen pop. The call center director asks the architect to explain the benefit of this integration over manually looking up customer records. Which benefit should the architect highlight?

   • ACTI integration provides automatic screen pop with customer context, reducing average handle time and improving agent productivity.
   • BCTI integration guarantees that all customer calls will be answered within one ring.
   • CCTI integration eliminates the need for any agent training on the Salesforce platform.
   • DCTI integration allows the bank to eliminate its legacy telephony system entirely.
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