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SalesforceCertified Agentforce Service Consultant

Domain 2Objective 2

Given a Scenario, Determine Appropriate Contact Center Licensing and Deployment Strategies. AGENTFORCE-SERVICE-CONSULTANT Practice Questions (Page 4)

Part of the IMPLEMENTATION STRATEGIES domain, which accounts for 15% of the AGENTFORCE-SERVICE-CONSULTANT exam.

16questions here
4free pages
5concepts
15%of the exam

Questions 16–16

  1. 16application · medium

    A mid-sized company wants to provide customer support via email, web chat, and social media, in addition to phone. They currently have Service Cloud Professional. What licensing should they add to support these digital channels?

    Select an answer first
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