An organization wants to deploy Agentforce for its service agents. Which of the following is a specific license requirement to enable Agentforce capabilities?

An add-on license for Agentforce

A company wants to deploy Agentforce for Service to automate responses to common customer questions. They have 50 service agents and 10,000 customers. What licensing do they need?

Salesforce Platform licenses for all customers to access the self-service portal.

Service Cloud licenses for agents and Agentforce for Service add-on licenses for the users who will configure and use Agentforce.

Only Agentforce for Service licenses for all employees.

Digital Engagement licenses for agents and customers.

A company with a global customer base wants to deploy a contact center that provides low-latency access for customers in different regions. They also need to comply with local data residency regulations. What deployment strategy should they use?

Use an on-premises contact center in each region.

Deploy a single instance in the company's headquarters region only.

Deploy Salesforce in multiple regions with data residency options to meet local regulations.

Use a third-party contact center with no regional presence.

A startup with 20 agents expects rapid growth and wants to minimize upfront costs while maintaining flexibility. They need a contact center that can be deployed quickly and scaled as they grow. Which deployment strategy is most appropriate?

A long-term contract with a third-party provider for a fixed number of seats.

A large on-premises contact center solution to handle future growth.

A custom-built contact center solution from scratch.

Salesforce Contact Center with a flexible licensing model that allows adding agents as needed.

SalesforceCertified Agentforce Service Consultant

Domain 2Objective 2

Given a Scenario, Determine Appropriate Contact Center Licensing and Deployment Strategies. AGENTFORCE-SERVICE-CONSULTANT Practice Questions (Page 3)

Part of the IMPLEMENTATION STRATEGIES domain, which accounts for 15% of the AGENTFORCE-SERVICE-CONSULTANT exam.

16questions here

4free pages

5concepts

15%of the exam

Questions 11–15

11foundation · easy
An organization wants to deploy Agentforce for its service agents. Which of the following is a specific license requirement to enable Agentforce capabilities?
Select an answer first
12application · medium
A company wants to deploy Agentforce for Service to automate responses to common customer questions. They have 50 service agents and 10,000 customers. What licensing do they need?
Select an answer first
13foundation · easy
A contact center wants to add a digital channel that allows customers to interact with the company through social messaging apps like WhatsApp and Facebook Messenger. Which Salesforce contact center licensing option includes this capability as a core feature?
Select an answer first
14expert · hard
A company with a global customer base wants to deploy a contact center that provides low-latency access for customers in different regions. They also need to comply with local data residency regulations. What deployment strategy should they use?
Select an answer first
15expert · hard
A startup with 20 agents expects rapid growth and wants to minimize upfront costs while maintaining flexibility. They need a contact center that can be deployed quickly and scaled as they grow. Which deployment strategy is most appropriate?
Select an answer first

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