SalesforceCertified Agentforce Service Consultant
Domain 2Objective 2
Given a Scenario, Determine Appropriate Contact Center Licensing and Deployment Strategies. AGENTFORCE-SERVICE-CONSULTANT Practice Questions (Page 2)
Part of the IMPLEMENTATION STRATEGIES domain, which accounts for 15% of the AGENTFORCE-SERVICE-CONSULTANT exam.
16questions here
4free pages
5concepts
15%of the exam
Questions 6–10
- 6
A global company with 5,000 service agents needs a contact center solution that can scale to handle seasonal spikes, integrate with their existing CRM, and support multiple languages. Which deployment strategy should they choose?
Select an answer first - 7
A small business needs a contact center solution that provides case management and email-to-case functionality, but they do not need advanced digital channels. Which licensing configuration is most suitable?
Select an answer first - 8
A company is planning to deploy Agentforce for its service team. Which of the following is a prerequisite user license for agents to use Agentforce?
Select an answer first - 9
A large enterprise with multiple business units plans to deploy a contact center. They need to integrate with an existing on-premises CRM system. Which deployment strategy consideration is most relevant to this scenario?
Select an answer first - 10
A company is planning to implement Salesforce for its customer service team. They need a solution that provides case management, a unified agent console, and access to digital channels such as email and chat. Which Salesforce contact center product licensing option is designed to deliver these core features?
Select an answer first
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