Distinguish the Key Components That Contribute to Performance Optimization Within a Design. AGENTFORCE-SERVICE-CONSULTANT Practice Questions (Page 4)

Questions 16–18

1. 16foundation · easy

   How do Einstein Bots and Omni-Channel integrate in a Service Cloud design to optimize performance?

   • AOmni-Channel routes all cases to bots for resolution
   • BBots handle initial customer interactions and then transfer complex issues to agents via Omni-Channel
   • CBots and Omni-Channel operate independently without interaction
   • DBots replace Omni-Channel for all routing decisions
   Reveal Solution Discussion Select an answer first
2. 17expert · hard

   A healthcare company's Service Cloud agents use a custom flow to update patient records. The flow performs multiple DML operations sequentially, causing a delay. The architect must optimize the flow without changing the business process. Which optimization should the architect implement?

   • AUse a single DML operation to update all records at once.
   • BUse a loop to update each record individually.
   • CUse a subflow to handle each DML operation.
   • DAdd more screens to the flow to break up the process.
   Reveal Solution Discussion Select an answer first
3. 18expert · hard

   A retail company's Service Cloud agents use a custom Apex class to calculate discounts on orders. The class performs a SOQL query inside a loop, causing performance issues. The architect must optimize the code without changing the business logic. Which refactoring should the architect apply?

   • AMove the SOQL query outside the loop and store results in a map.
   • BReplace the SOQL query with a SOSL query.
   • CUse a nested loop to process all records more efficiently.
   • DIncrease the class's CPU time limit.
   Reveal Solution Discussion Select an answer first