Distinguish the Key Components That Contribute to Performance Optimization Within a Design. AGENTFORCE-SERVICE-CONSULTANT Practice Questions (Page 1)

Questions 1–5

1. 1application · medium

   A telecom company's Service Cloud implementation uses a custom Lightning component to display account details. The component makes multiple server calls on load, causing a noticeable delay. Which optimization technique should the architect apply to this component?

   • AAdd more JavaScript to handle the data client-side.
   • BUse a single Apex method that returns all required data in one call.
   • CIncrease the component's width to display more data.
   • DUse a flow to fetch data instead of Apex.
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2. 2application · medium

   A large e-commerce company uses Service Cloud for customer support. Agents frequently search for order information using a custom search component. The search results are slow because the query scans a large dataset. Which component should the architect configure to improve search performance?

   • AEnable Salesforce Search with a custom index on the Order object.
   • BUse SOSL instead of SOQL for all search queries.
   • CIncrease the search result page size to show more records.
   • DAdd more fields to the search layout to display more results.
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4. 3application · medium

   A bank's Service Cloud agents use a console app with multiple tabs open simultaneously. The app becomes slow because all tabs load their data at startup. Which console configuration should the architect use to improve performance?

   • ASet the console to load tabs lazily, only when the agent clicks on them.
   • BIncrease the number of tabs allowed in the console.
   • CUse a custom tab that loads all data at once.
   • DDisable the console and use standard tabs.
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5. 4application · medium

   A non-profit organization's Service Cloud agents use a custom object to track donations. The object has many fields, and agents report that the record page is slow to load. Which design change should the architect make to improve page load time?

   • AUse a custom Lightning app with all components.
   • BAdd more fields to the page layout for completeness.
   • CIncrease the page's field visibility for all users.
   • DUse a compact layout to show only essential fields on the record page.
   Reveal Solution Discussion Select an answer first
6. 5application · medium

   A travel agency's Service Cloud agents use a custom flow to create a booking record. The flow performs several DML operations sequentially, causing a delay. Which optimization should the architect implement?

   • AUse a loop to perform DML for each record individually.
   • BCombine multiple DML operations into a single DML call.
   • CUse a subflow to handle each DML operation.
   • DAdd more screens to the flow to break up the process.
   Reveal Solution Discussion Select an answer first