Distinguish the Key Components That Contribute to Performance Optimization Within a Design. AGENTFORCE-SERVICE-CONSULTANT Practice Questions (Page 2)

Questions 6–10

1. 6application · medium

   A retail company's Service Cloud agents use a custom Apex trigger to update the Account object when a Case is created. The trigger performs a SOQL query inside a loop, causing performance issues. Which optimization should the architect implement?

   • AIncrease the trigger's batch size.
   • BUse a nested loop to process all records.
   • CMove the SOQL query outside the loop and use a collection.
   • DDisable the trigger and use a workflow rule instead.
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2. 7foundation · easy

   Which component in a Service Cloud design primarily reduces the time agents spend searching for information during a customer interaction?

   • AAssignment rules
   • BKnowledge articles
   • CWorkflow rules
   • DEntitlement processes
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4. 8application · medium

   A software company's Service Cloud agents use a custom report to track case resolution times. The report is slow because it includes a large number of records. Which optimization should the architect apply to the report?

   • AAdd more columns to the report to show all details.
   • BIncrease the report's row limit to show more data.
   • CUse a tabular report to show every record.
   • DUse a summary report with grouping to reduce the data displayed.
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5. 9foundation · easy

   What is the primary role of Omni-Channel in a Service Cloud performance optimization design?

   • ATo store customer information
   • BTo route work items to the most appropriate agent
   • CTo provide self-service options to customers
   • DTo automatically resolve customer issues
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6. 10expert · hard

   A large insurance company is designing a Service Cloud implementation with 10,000 agents. Agents need to access knowledge articles and case data from multiple regions. The architect must balance performance with data residency requirements, as some regions require data to stay within their country. Which design should the architect choose?

   • AUse a single Salesforce instance with a CDN for static content and rely on the CDN to cache data globally.
   • BDeploy multiple Salesforce instances in each region and use a CDN for static content within each region.
   • CUse a single instance with custom indexes to speed up queries globally.
   • DUse a single instance with a global CDN and rely on data encryption for compliance.
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