Identify Use Cases and Considerations for Using Email and Productivity Tools. AGENTFORCE-SALES-CONSULTANT Practice Questions (Page 6)

Questions 26–27

1. 26foundation · easy

   A sales team is choosing an email tool and wants to ensure their messages reach the prospect's inbox rather than spam. Which consideration is most important?

   • AIntegration
   • BTracking
   • CPersonalization
   • DDeliverability
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2. 27expert · hard

   A sales team wants to automate the process of sending a welcome email to new leads and assigning a task to the rep to call them within 24 hours. The team uses a CRM with workflow automation. What should the team configure?

   • AA manual process where reps send emails and create tasks
   • BA workflow that sends the email and creates a task with a due date
   • CA workflow that only sends the email
   • DA workflow that only creates a task
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