Given a Scenario, Analyze Customer Requirements to Determine an Appropriate Solution Design Considering Capabilities, Limitations, and Design Trade-Offs. AGENTFORCE-SALES-CONSULTANT Practice Questions (Page 3)

Questions 11–12

1. 11application · medium

   A sales manager wants to automatically assign new leads to the sales rep with the fewest open opportunities. The company has a small sales team of five reps. Which solution should the consultant recommend?

   • AManually assign leads each day.
   • BUse Lead Assignment Rules with a round-robin assignment.
   • CUse a Flow to query open opportunities and assign the lead to the rep with the fewest.
   • DUse Omni-Channel for lead assignment.
   Reveal Solution Discussion Select an answer first
2. 12foundation · easy

   A customer wants to use Sales Cloud to manage complex, multi-level approval workflows for discounts that require approval from multiple departments in a specific sequence. Which Sales Cloud limitation should the consultant consider?

   • AStandard approval processes do not support parallel approval routing
   • BApproval processes support only a single approver per step
   • CApproval processes cannot be used on opportunity records
   • DApproval processes are limited to a single step
   Reveal Solution Discussion Select an answer first