Explain the Use Cases for Communities and Sites in the Sales Process. (Customer, Partner, Ideas, Force.com Sites, Etc.). AGENTFORCE-SALES-CONSULTANT Practice Questions (Page 3)

Questions 11–15

1. 11foundation · easy

   Which of the following is a typical use case for a Force.com Site?

   • AEnabling partners to register deals
   • BProviding a login portal for customers to view their invoices
   • CAllowing customers to vote on product ideas
   • DCreating a public product landing page with a lead capture form
   Reveal Solution Discussion Select an answer first
2. 12application · medium

   A startup wants to launch a public website to capture leads from a marketing campaign. They need a site that can be built quickly, is hosted by Salesforce, and can capture visitor information directly into Salesforce. Which solution should they use?

   • AAn Ideas Community
   • BA Customer Community
   • CA Partner Community
   • DA Force.com Site
   Reveal Solution Discussion Select an answer first
4. 13expert · hard

   A company wants to gather product ideas from both customers and partners, but they have different approval workflows for which ideas are accepted. They want to use a single community to collect ideas, but they need to ensure that ideas from customers and partners are reviewed by different internal teams. Which approach should they take?

   • ACreate an Ideas Community and use record types to separate customer and partner ideas
   • BCreate a Force.com Site with a custom idea submission form
   • CCreate a Customer Community and a Partner Community, each with the Ideas feature
   • DCreate two separate Ideas Communities, one for customers and one for partners
   Reveal Solution Discussion Select an answer first
5. 14expert · hard

   A company wants to enable partners to register deals and collaborate on opportunities. They also want to provide partners with access to training materials and certification programs. They are considering a Partner Community, but they are concerned about the effort required to manage partner onboarding and content access. Which approach should they take to minimize administrative overhead?

   • AUse an Ideas Community for partner training
   • BUse a Partner Community with standard partner onboarding and content management features
   • CUse a Customer Community and add partner profiles
   • DBuild a custom portal using Force.com Sites
   Reveal Solution Discussion Select an answer first
6. 15foundation · easy

   Which of the following is a primary benefit of using a Customer Community in the sales process?

   • AIt enables customers to submit and vote on product enhancement ideas.
   • BIt allows customers to find answers and resolve issues without contacting a sales representative.
   • CIt provides a public-facing website for lead capture and marketing.
   • DIt facilitates deal registration and co-selling with channel partners.
   Reveal Solution Discussion Select an answer first