A company wants to increase customer engagement by providing a community where customers can help each other and submit product ideas. They also want to reward active customers with a special status. They are considering a Customer Community with an Ideas feature. What additional functionality should they implement to recognize and reward active customers?

Use a Partner Community for customer rewards

Create a separate Ideas Community for rewards

Use reputation and badges in the Customer Community

Use a Force.com Site with a custom reward system

A company wants to provide a self-service portal for existing customers to access support articles and track their cases. They also want to capture leads from a public marketing campaign. They have a limited budget and want to minimize the number of separate Salesforce licenses they need to purchase. Which approach should they take?

Create a Customer Community for self-service and a Force.com Site for lead capture

Create a single Customer Community and make it public for lead capture

Create a Partner Community for customers and a Force.com Site for leads

Create a Force.com Site for both self-service and lead capture

SalesforceCertified Agentforce Sales Consultant

Domain 8Objective 1

Explain the Use Cases for Communities and Sites in the Sales Process. (Customer, Partner, Ideas, Force.com Sites, Etc.). AGENTFORCE-SALES-CONSULTANT Practice Questions (Page 2)

Part of the COMMUNITIES AND SITE MANAGEMENT domain, which accounts for 5% of the AGENTFORCE-SALES-CONSULTANT exam.

20questions here

4free pages

5concepts

5%of the exam

Questions 6–10

6foundation · easy
A company wants to gather feedback from customers and partners on which new product features to prioritize. They want users to submit ideas and vote on others' ideas. Which Salesforce feature should they use?
Select an answer first
7expert · hard
A company wants to increase customer engagement by providing a community where customers can help each other and submit product ideas. They also want to reward active customers with a special status. They are considering a Customer Community with an Ideas feature. What additional functionality should they implement to recognize and reward active customers?
Select an answer first
8expert · hard
A company wants to provide a self-service portal for existing customers to access support articles and track their cases. They also want to capture leads from a public marketing campaign. They have a limited budget and want to minimize the number of separate Salesforce licenses they need to purchase. Which approach should they take?
Select an answer first
9foundation · easy
A company wants to onboard new customers by providing them a portal to access training materials and track their implementation progress. Which Communities or Sites type is most appropriate?
Select an answer first
10foundation · easy
A company wants to create a public website that does not require login, to showcase products and capture leads via a form. Which Salesforce technology is most appropriate?
Select an answer first

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Explain the Use Cases for Communities and Sites in the Sales Process. (Customer, Partner, Ideas, Force.com Sites, Etc.). AGENTFORCE-SALES-CONSULTANT Practice Questions (Page 2)

Questions 6–10

A company wants to gather feedback from customers and partners on which new product features to prioritize. They want users to submit ideas and vote on others' ideas. Which Salesforce feature should they use?

A company wants to onboard new customers by providing them a portal to access training materials and track their implementation progress. Which Communities or Sites type is most appropriate?

A company wants to create a public website that does not require login, to showcase products and capture leads via a form. Which Salesforce technology is most appropriate?

Keep studying — COMMUNITIES AND SITE MANAGEMENT