Given Customer Background Information, Gather Requirements, Create User Stories, and Developer Business Processes into System Requirements. AGENTFORCE-NONPROFIT-CONSULTANT Practice Questions (Page 1)

Questions 1–5

1. 1application · medium

   A nonprofit's volunteer onboarding process includes: volunteer submits application, background check is initiated, if background check passes, volunteer is scheduled for orientation; if not, volunteer is notified of rejection. The consultant needs to translate this process into system requirements. Which requirement accurately captures the decision point?

   • AThe system must notify volunteers of rejection if the background check fails.
   • BThe system must route volunteers to orientation if the background check passes, and to rejection notification if it fails.
   • CThe system must schedule volunteers for orientation after the background check is initiated.
   • DThe system must initiate a background check when a volunteer application is submitted.
   Reveal Solution Discussion Select an answer first
2. 2foundation · easy

   A nonprofit has limited budget and time for their Salesforce implementation. Which requirement should be prioritized first?

   • AA requirement that is complex but requested by a board member
   • BA requirement that is easy to implement but has low business value
   • CA requirement that delivers high business value and is required for compliance
   • DA requirement that is easy to implement and has moderate business value
   Reveal Solution Discussion Select an answer first
4. 3application · medium

   A consultant is working with a wildlife conservation nonprofit that has limited budget and a tight deadline. The stakeholders have listed several requirements: a donor portal, an automated email campaign tool, a volunteer scheduling system, and a mobile app for field data collection. The organization's primary goal is to increase donor retention. Which requirement should be prioritized first?

   • AVolunteer scheduling system
   • BMobile app for field data collection
   • CAutomated email campaign tool
   • DDonor portal
   Reveal Solution Discussion Select an answer first
5. 4application · medium

   A consultant is prioritizing requirements for a nonprofit with a small IT team. The requirements include: a new volunteer portal, an automated donation receipt system, a custom dashboard for the board, and a mobile app for field staff. The organization's main goal is to improve donor satisfaction. Which requirement should be prioritized?

   • ACustom dashboard for the board
   • BAutomated donation receipt system
   • CMobile app for field staff
   • DNew volunteer portal
   Reveal Solution Discussion Select an answer first
6. 5expert · hard · select all that apply

   A consultant is writing user stories for a nonprofit's case management system. The organization serves clients with complex needs, and case managers need to track services provided, outcomes, and follow-up appointments. The consultant has identified the following potential user stories. Select all that are correctly formatted and testable.

   • AThe system should schedule follow-up appointments for clients.
   • BAs a case manager, I want to record services provided to clients, so that I can track the care they receive.
   • CAs a case manager, I want to see a dashboard of client outcomes, so that I can identify trends.
   • DAs a supervisor, I want to review case notes, so that I can ensure quality of care.
   Check answers Discussion Select an answer first