A PMO has been operating for a year. Feedback indicates that project managers find the risk management service valuable but the training service outdated. The PMO wants to enhance its services continuously. What should the PMO do?

Discontinue the training service since it is outdated.

Conduct a one-time survey to gather more feedback and then make changes.

Establish a continuous improvement mechanism that collects feedback, measures performance, and implements changes.

Update the training materials immediately based on the feedback received.

A PMO has developed several new services, including project planning support, risk management, and training. Stakeholders are unaware of these offerings and how to request them. What should the PMO do to communicate value and facilitate service selection?

Develop a service catalog that details each offering, its features, benefits, and how to request it.

Create a detailed SLA for each service and share it with stakeholders.

Wait for stakeholders to ask about services, then provide information.

Send an email to all stakeholders listing the services and their benefits.

What is the primary purpose of a PMO service catalog?

To record project budgets and expenditures

To store historical project lessons learned

To communicate PMO offerings, features, and benefits to facilitate service selection

To list the names of all PMO staff members

A PMO serves internal project teams and external partners. Internal teams need hands-on support, while external partners require formal reporting and compliance documentation. The PMO has limited staff. How should the PMO design its service offerings?

Develop a single service catalog and let each group choose what they need.

Offer the same services to both groups to ensure consistency.

Prioritize external partners because they bring revenue.

Create two service tiers: a hands-on support tier for internal teams and a formal reporting tier for external partners.

PMI-PMOCP

Domain 3Objective 4

Designing and Implementing PMO Services PMI-PMOCP Practice Questions (Page 6)

Part of the PMO Design and Structuring domain, which accounts for 18% of the PMI-PMOCP exam. PMI does not publish an official question count, but from its 165-minute exam (~65–110 total, ~12–20 in this domain), expect 3–5 from this objective — we provide 29 practice questions to prepare you well beyond it. (estimate)

29questions here

6free pages

6concepts

18%of the exam

Questions 26–29

26application · medium
A PMO has been operating for a year. Feedback indicates that project managers find the risk management service valuable but the training service outdated. The PMO wants to enhance its services continuously. What should the PMO do?
Select an answer first
27application · medium
A PMO has developed several new services, including project planning support, risk management, and training. Stakeholders are unaware of these offerings and how to request them. What should the PMO do to communicate value and facilitate service selection?
Select an answer first
28foundation · easy
What is the primary purpose of a PMO service catalog?
Select an answer first
29application · medium
A PMO serves internal project teams and external partners. Internal teams need hands-on support, while external partners require formal reporting and compliance documentation. The PMO has limited staff. How should the PMO design its service offerings?
Select an answer first

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