Designing and Implementing PMO Services PMI-PMOCP Practice Questions (Page 5)

Questions 21–25

1. 21application · medium

   A PMO provides a project health check service. Stakeholders have complained that the service is slow and inconsistent. The PMO wants to manage expectations and performance. What should the PMO implement?

   • AA standardized health check template to ensure consistency.
   • BA feedback form for stakeholders to rate the service after each health check.
   • CAn SLA framework that defines service levels, metrics, and responsibilities for the health check service.
   • DA new project management tool to automate health checks.
   Reveal Solution Discussion Select an answer first
2. 22foundation · easy

   Which of the following is a key input to a PMO needs assessment?

   • AThe project manager's personal preferences
   • BThe PMO's marketing plan
   • CStakeholder requirements and current organizational gaps
   • DThe organization's holiday schedule
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4. 23expert · hard

   A PMO has a continuous improvement mechanism in place, but it is not effective. Feedback is collected, but changes are rarely implemented, and stakeholders feel their input is ignored. The PMO wants to make the mechanism more effective. What is the most important change to make?

   • AReview the SLA metrics to ensure they are aligned with improvement goals.
   • BEstablish a clear process for prioritizing and implementing feedback, with accountability for follow-through.
   • CCollect more feedback through multiple channels to get a larger sample.
   • DCommunicate to stakeholders that their feedback is valued.
   Reveal Solution Discussion Select an answer first
5. 24foundation · easy

   What is the primary purpose of conducting a needs assessment before designing PMO services?

   • ATo assign a project manager to each new PMO service
   • BTo document the PMO's organizational chart and reporting lines
   • CTo identify the specific services that will address stakeholder requirements, current gaps, and organizational objectives
   • DTo create a detailed project schedule for the PMO's annual plan
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6. 25foundation · easy

   What is the primary purpose of an SLA framework for PMO offerings?

   • ATo guarantee that all projects will be completed on time
   • BTo replace the need for stakeholder communication
   • CTo eliminate the need for performance measurement
   • DTo define service levels, metrics, and responsibilities to manage expectations and performance
   Reveal Solution Discussion Select an answer first