Assessing and Improving PMO Services Maturity PMI-PMOCP Practice Questions (Page 7)

Questions 31–35

1. 31application · medium

   A PMO wants to create a custom maturity model for its 'Resource Forecasting' service. The organization has no prior maturity assessment experience and needs the model to be easy to use and to provide a clear progression path. Which design choice best meets this need?

   • ADefine five maturity levels with generic descriptors and let each service team interpret them
   • BAdopt a five-level model based on CMMI and apply it directly to resource forecasting
   • CCreate a model with ten levels to capture every nuance of resource forecasting maturity
   • DUse a three-level model (Basic, Intermediate, Advanced) with specific criteria for resource forecasting at each level
   Reveal Solution Discussion Select an answer first
2. 32application · medium

   A PMO has completed a maturity assessment and identified three improvement areas: (1) standardizing project status reporting, (2) implementing a benefits realization process, and (3) automating resource forecasting. The PMO has limited budget and staff. The benefits realization process would require significant change management and take 12 months, while the other two could be done in 3 months each. What should the PMO do first?

   • AStart with the benefits realization process because it has the highest potential impact
   • BDelay all improvements until the next annual assessment to ensure accurate baseline data
   • CImplement all three initiatives simultaneously to accelerate maturity advancement
   • DBegin with standardizing project status reporting because it is quick and builds momentum
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4. 33application · medium

   A PMO is designing a custom maturity model for its 'Stakeholder Engagement' service. The model will be used to assess the service annually. Which feature is most important for ensuring the model is effective?

   • AThe model has five levels, matching the CMMI structure
   • BEach maturity level has clear, measurable criteria specific to stakeholder engagement
   • CThe model includes a single overall maturity score for the service
   • DThe model is based on the PMO director's experience and intuition
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5. 34foundation · easy

   What is the purpose of establishing metrics to monitor PMO maturity improvements?

   • ATo track progress and sustain gains
   • BTo replace the need for assessments
   • CTo satisfy external reporting requirements
   • DTo increase the workload of PMO staff
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6. 35application · medium

   A PMO has developed a maturity advancement roadmap with three phases. Phase 1 includes quick wins, Phase 2 includes medium-term improvements, and Phase 3 includes long-term transformational changes. The PMO wants to ensure the roadmap is realistic and achievable. What is the most important factor to validate?

   • AThe alignment of the roadmap with the PMO director's personal preferences
   • BThe number of initiatives in each phase is equal
   • CThe roadmap includes at least one initiative for every PMO service
   • DThe availability of resources, including budget, staff, and time, for each phase
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