Assessing and Improving PMO Services Maturity PMI-PMOCP Practice Questions (Page 4)

Questions 16–20

1. 16foundation · easy

   What is the primary purpose of a maturity advancement roadmap?

   • ATo assign blame for low maturity scores
   • BTo outline the steps and phases to improve PMO services maturity
   • CTo document the current maturity levels of PMO services
   • DTo replace the need for ongoing assessments
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2. 17foundation · easy

   What is the primary goal of change management in the context of PMO maturity improvements?

   • ATo assign responsibilities for improvements
   • BTo minimize the cost of improvements
   • CTo document all changes for audit purposes
   • DTo support adoption of new processes and practices
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4. 18expert · hard

   A PMO is rolling out a new 'Resource Forecasting' process as part of its maturity roadmap. The process requires project managers to submit resource forecasts quarterly. The PMO has a strong culture of autonomy, and project managers are used to managing their own resources. The PMO director is concerned about resistance. Which change management strategy is most likely to succeed?

   • APilot the process with a few project managers who are open to change, then use their success stories to persuade others
   • BOffer a financial incentive to project managers who adopt the process quickly
   • CImplement the process without prior communication to avoid unnecessary debate
   • DMandate the process with a strict deadline and escalate non-compliance to senior management
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5. 19application · medium

   A PMO is planning its annual maturity assessment for the 'Portfolio Reporting' service. The assessment will use a custom model with defined criteria. The PMO manager wants to ensure the results are reliable and reflect actual practice. Which action is most important to include in the assessment plan?

   • ACollect evidence from multiple sources, such as process documentation, work products, and interviews with service users
   • BUse only quantitative data, such as the number of reports produced, to avoid subjectivity
   • CRely primarily on the PMO team's self-assessment because they know the service best
   • DConduct the assessment only when a major issue arises to save resources
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6. 20application · medium

   A PMO is implementing a continuous improvement initiative to increase the maturity of its 'Project Intake' service. The team has defined a new intake process and is about to pilot it. According to the PDCA cycle, what should the team do immediately after running the pilot?

   • AStandardize the new process across the entire organization immediately
   • BMove directly to the 'Act' phase and make adjustments based on intuition
   • CCheck the results against the expected outcomes and identify any deviations
   • DAbandon the pilot if it does not show immediate improvement
   Reveal Solution Discussion Select an answer first