Determine ROI PMI-CPMAI Practice Questions (Page 4)

Questions 16–20

1. 16application · medium

   A bank is considering an AI chatbot to handle customer inquiries. The project manager must present a cost-benefit analysis to stakeholders. The chatbot will cost $150,000 to develop and $30,000 per year to maintain. It is expected to save $120,000 per year in customer service labor costs. Which presentation of the cost-benefit analysis would be most effective for stakeholder decision-making?

   • AA list of all technical features of the chatbot
   • BA chart showing the cumulative net benefit over 5 years, with the payback period clearly marked
   • CA summary of the development team's qualifications
   • DA comparison of the chatbot's response accuracy against industry benchmarks
   Reveal Solution Discussion Select an answer first
2. 17application · medium

   A manufacturing firm is evaluating an AI-based predictive maintenance solution. The vendor quotes $300,000 for software licenses and $200,000 for implementation. The IT team estimates $50,000 per year for cloud infrastructure and $80,000 per year for ongoing support and model retraining. The solution is expected to last 5 years. What is the total cost of ownership (TCO) over the 5-year period?

   • A$1,300,000
   • B$1,150,000
   • C$650,000
   • D$500,000
   Reveal Solution Discussion Select an answer first
4. 18foundation · easy

   What is the primary purpose of a business case for an AI investment?

   • ATo list all the risks associated with the AI project
   • BTo compare different AI vendors and their offerings
   • CTo justify the investment by presenting its financial rationale and alignment with organizational goals
   • DTo provide a detailed technical design of the AI system
   Reveal Solution Discussion Select an answer first
5. 19application · medium

   A telecom company is deploying an AI churn prediction model. The project manager needs to establish metrics to measure ROI over time. Which metric would best capture the financial benefit of the AI model?

   • ATime to train the model
   • BCustomer lifetime value (CLV) of retained customers
   • CModel precision and recall
   • DNumber of customers in the database
   Reveal Solution Discussion Select an answer first
6. 20expert · hard

   A software company is deploying an AI customer support system. The project manager needs to establish metrics to measure ROI over time. The system costs $500,000 to implement and $100,000 per year to operate. It is expected to reduce support ticket volume by 30%, with current support costs at $1 million per year. Which metric would best measure the financial ROI of the system?

   • AAnnual cost savings from reduced ticket volume
   • BSystem uptime percentage
   • CCustomer satisfaction score
   • DNumber of tickets resolved by the AI
   Reveal Solution Discussion Select an answer first