Task 2 Manage Project Change Control in Alignment with Sustainability Objectives CSPP Practice Questions (Page 3)

Questions 11–15

1. 11expert · hard

   A project manager is leading a change to implement a new sustainable packaging process. The change is complex and involves multiple departments. The project manager is considering using Lewin's model, but the change management lead argues that Kotter's model would be more effective. Which factor would MOST strongly support using Kotter's model over Lewin's?

   • AThe organization has a strong culture of top-down decision-making
   • BThe change is large-scale and requires building momentum and addressing resistance across multiple departments
   • CThe change is limited to a single department with minimal impact
   • DThe change is relatively simple and can be implemented quickly
   Reveal Solution Discussion Select an answer first
2. 12application · medium

   A project manager is working on a project to implement a new waste-reduction program. The project manager notices that the change management team and the project team are both communicating with the same stakeholders, but the messages are inconsistent. What is the BEST way to address this issue?

   • AEstablish a joint communication plan that aligns messages from both teams
   • BAssign all communication to the project manager only
   • CStop all communication until the project is complete
   • DLet each team continue communicating independently to avoid delays
   Reveal Solution Discussion Select an answer first
4. 13application · medium

   A project manager is implementing a new telecommuting policy to reduce carbon emissions. The change is being rolled out to a large, diverse workforce. The project manager wants to use a change model that emphasizes individual transitions and provides a structured approach for each employee to move through the change. Which change model should the project manager apply?

   • ABridges' Transition Model
   • BKotter's 8-Step Process
   • CADKAR model
   • DLewin's Change Management Model
   Reveal Solution Discussion Select an answer first
5. 14application · medium

   A project manager is leading a sustainability initiative to reduce energy consumption in office buildings. The change will affect how employees use lighting and HVAC systems. The project manager needs to assess the organization's readiness for this change before planning the change management activities. Which action should the project manager take FIRST?

   • AIdentify change champions within the organization to promote the initiative
   • BConduct a readiness assessment to evaluate employees' awareness and attitudes toward the change
   • CDevelop a communication plan to inform employees about the new energy-saving procedures
   • DCreate a training program to teach employees how to use the new systems
   Reveal Solution Discussion Select an answer first
6. 15expert · hard

   A project manager is leading a sustainability project that requires changes in multiple departments. The project manager and the change management lead have identified a shared risk: employees may resist the change due to increased workload. The project manager wants to mitigate this risk, but the change management lead believes the risk should be accepted because the change is necessary. What is the BEST way to handle this disagreement?

   • ACollaboratively assess the risk and develop a mitigation plan that addresses workload concerns while maintaining the project's sustainability goals
   • BReject the risk and proceed with the project plan
   • CAccept the risk as the change management lead suggests
   • DEscalate the disagreement to the project sponsor
   Reveal Solution Discussion Select an answer first