A project manager is leading a team that has been unable to resolve a recurring quality issue. The team has tried brainstorming and focus groups, but the problem persists. The project manager wants to use a structured approach to identify the root cause and then ensure the team agrees on the most likely cause before implementing a fix. Which combination of techniques would be most effective?

Conduct another brainstorming session and then vote on the best idea.

Run a focus group with customers to gather more opinions.

Use a fishbone diagram to identify potential causes, then use the 5 Whys to drill down on the most likely cause.

Use a standup meeting to discuss the issue daily until it is resolved.

What is the primary purpose of a standup meeting?

To evaluate the effectiveness of the previous meeting

To generate creative ideas for a new project

To conduct a detailed project review with stakeholders

To synchronize team activities and identify blockers

Which method is commonly used to evaluate the effectiveness of a meeting after it has concluded?

Scheduling the next meeting immediately

Reviewing the meeting minutes for typos

Distributing a feedback survey to participants

Confirming that the meeting room was booked

A project team is stuck on how to approach a new feature. The project manager wants to encourage creative thinking and generate as many ideas as possible, even if some seem unrealistic. Which technique should the project manager use?

Brainstorming with a focus on quantity over quality.

A nominal group technique to prioritize ideas.

A root cause analysis to find the underlying issue.

A focus group to gather user opinions.

Certified Associate in Project Management

Domain 1Objective 5

Task 5 Demonstrate an Understanding of Common Problem-Solving Tools and Techniques. CAPM Practice Questions (Page 1)

Part of the Project Management Fundamentals and Core Concepts domain, which accounts for 36% of the CAPM exam. PMI does not publish an official question count, but from its 180-minute exam (~70–120 total, ~25–43 in this domain), expect 5–9 from this objective — we provide 28 practice questions to prepare you well beyond it. (estimate)

28questions here

6free pages

6concepts

36%of the exam

Questions 1–5

1expert · hard
A project manager is leading a team that has been unable to resolve a recurring quality issue. The team has tried brainstorming and focus groups, but the problem persists. The project manager wants to use a structured approach to identify the root cause and then ensure the team agrees on the most likely cause before implementing a fix. Which combination of techniques would be most effective?
Select an answer first
2foundation · easy
What is the primary purpose of a standup meeting?
Select an answer first
3foundation · easy
Which method is commonly used to evaluate the effectiveness of a meeting after it has concluded?
Select an answer first
4application · easy
A project team is trying to understand why a critical task is consistently delayed. The project manager asks 'why' five times, each time digging deeper into the previous answer, until the underlying cause is identified. Which problem-solving technique is the project manager using?
Select an answer first
5application · easy
A project team is stuck on how to approach a new feature. The project manager wants to encourage creative thinking and generate as many ideas as possible, even if some seem unrealistic. Which technique should the project manager use?
Select an answer first

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Task 5 Demonstrate an Understanding of Common Problem-Solving Tools and Techniques. CAPM Practice Questions (Page 1)

Questions 1–5

What is the primary purpose of a standup meeting?

Which method is commonly used to evaluate the effectiveness of a meeting after it has concluded?

A project team is trying to understand why a critical task is consistently delayed. The project manager asks 'why' five times, each time digging deeper into the previous answer, until the underlying cause is identified. Which problem-solving technique is the project manager using?

A project team is stuck on how to approach a new feature. The project manager wants to encourage creative thinking and generate as many ideas as possible, even if some seem unrealistic. Which technique should the project manager use?

Keep studying — Project Management Fundamentals and Core Concepts