Embed the Outcomes Process MSP-FOUNDATION-5TH-EDITION Practice Questions (Page 5)

Questions 21–25

1. 21application · medium

   A programme is embedding a new document management system. The Business Change Manager is planning the embedding activities. Which activity is most important to include in the plan to support the adoption of new ways of working?

   • AProviding training and support to staff on the new system.
   • BCreating a lessons learned report from the project phase.
   • CConducting a technical review of the system's performance.
   • DUpdating the business case with the latest benefits forecast.
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2. 22foundation · easy

   Which of the following is a key activity of the 'embed the outcomes' process in MSP?

   • AConducting a benefits review at the end of the programme
   • BPlanning the embedding of new capabilities
   • CDefining the programme's vision
   • DCreating the programme business case
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4. 23foundation · easy

   Which role has overall accountability for the programme's outcomes and is ultimately responsible for ensuring that embedding is effective?

   • AProgramme Manager
   • BBenefits Manager
   • CBusiness Change Manager
   • DSenior Responsible Owner (SRO)
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5. 24expert · hard

   A programme is embedding a new payroll system. The Business Change Manager is responsible for the embedding activities, but the SRO notices that the Business Change Manager is also managing the day-to-day operations of the payroll department. The SRO is concerned that this dual role may affect the effectiveness of the embed process. What should the SRO do?

   • AAccept the dual role because the Business Change Manager knows the business well.
   • BAppoint a separate Business Change Manager to focus solely on embedding.
   • CTransfer the embedding responsibilities to the Programme Manager.
   • DAsk the Business Change Manager to prioritize embedding over operational duties.
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6. 25expert · hard

   A financial services programme is embedding a new compliance reporting process. The Business Change Manager has created an embedding plan, but the SRO is concerned that the plan does not address how to manage the transition from the old to the new process without disrupting regulatory reporting. Which activity should be added to the plan to address this concern?

   • AA phased rollout with a parallel run of the old and new processes.
   • BA detailed communication plan to inform staff about the new process.
   • CA training plan for all staff on the new process.
   • DA benefits realization plan to track the expected benefits.
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