Identify Benefits and Capabilities of Microsoft 365 Copilot and Microsoft Copilot AB-731 Practice Questions (Page 8)

Questions 36–40

1. 36application · medium

   A sales manager frequently works from a mobile device and needs to quickly review customer emails, summarize recent interactions, and draft replies without switching between apps. The manager also wants to reference data from the company's CRM, which is integrated with Microsoft Graph. Which approach should the manager use to meet these needs most efficiently?

   • AUse Microsoft 365 Copilot Chat on the mobile app to ask for a summary of recent customer emails and draft a reply, leveraging Microsoft Graph to pull CRM data.
   • BUse Copilot in Word on the desktop to create a summary of the emails, then email the summary to the manager's mobile device for review.
   • CAsk Copilot in Teams to schedule a meeting with the CRM administrator to request a manual report of customer interactions.
   • DOpen each email individually in Outlook on the mobile device and manually copy the content into a separate note-taking app to compose a reply.
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2. 37application · medium

   A healthcare organization is considering adopting Microsoft 365 Copilot to help clinicians draft patient notes and summarize research articles. They are concerned about data security and compliance. Which benefit of an integrated Microsoft AI solution directly addresses this concern?

   • ACopilot stores all data on the user's local device to avoid cloud storage
   • BCopilot uses a public AI model that is shared across all customers
   • CCopilot is built on the Microsoft Trusted Cloud and inherits enterprise compliance and security controls
   • DCopilot is exempt from data residency requirements
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4. 38application · medium

   A retail company wants to use AI to improve customer service by providing instant answers to common questions and escalating complex issues to human agents. They also want to analyze customer feedback from surveys to identify trends. Which Microsoft AI services should they use?

   • AUse Power Automate to create the bot and Power BI to analyze feedback
   • BUse Microsoft 365 Copilot for customer service and Azure AI for feedback analysis
   • CUse Azure AI Bot Service for the customer service bot and Azure AI Language for feedback analysis
   • DUse Microsoft Copilot Studio for the bot and Excel for feedback analysis
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5. 39application · medium

   A project manager wants to use Microsoft 365 Copilot to draft a status report that includes updates from emails, meeting notes, and project documents stored in SharePoint. The manager also wants to ensure that the report only includes information the manager has permission to access. What enables Copilot to gather and filter this information?

   • AThe project manager must manually grant Copilot access to each email, meeting, and document before it can be used.
   • BCopilot only uses data from the user's local device and does not access cloud-based emails or documents.
   • CMicrosoft Graph provides a unified data model that Copilot uses to access emails, meetings, and documents, while respecting the user's permissions.
   • DCopilot uses a separate, isolated database that stores all company data without permission checks.
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6. 40foundation · easy

   Which tool in Microsoft Copilot Studio allows you to create a copilot that can answer questions based on your organization's data?

   • AThe 'Create a copilot' wizard with a knowledge source
   • BThe 'Power Automate' connector
   • CThe 'Azure Machine Learning' studio
   • DThe 'Power BI' dashboard
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