A customer service team uses an AI tool to generate responses to customer complaints. The team has stopped reviewing the responses because the tool has been accurate for several months. What is the most appropriate action to maintain responsible AI use?

Ask the AI tool to rate its own confidence for each response.

Disable the AI tool and return to manual responses.

Implement a random sampling review process to periodically check AI outputs.

Continue using the tool without review because it has a good track record.

A healthcare organization wants to use a generative AI tool to summarize patient records. The tool is a public cloud service. What is the most important consideration before using this tool?

The risk of exposing sensitive patient data to the AI service provider.

The tool's ability to generate summaries in multiple languages.

The tool's speed in processing large volumes of records.

The tool's ability to integrate with existing email systems.

A newsroom uses a generative AI tool to draft articles. The editor has noticed that the AI sometimes produces plausible-sounding but false facts. What is the best practice to maintain journalistic integrity?

Use a different AI tool that is known to be more accurate.

Publish the AI drafts after a quick spell-check.

Require a human journalist to fact-check every AI-generated article before publication.

Add a disclaimer to every article stating that facts may be inaccurate.

A data analyst uses a generative AI tool to generate a report summarizing sales data. The report includes a chart that looks accurate but the analyst cannot verify the underlying data. What is the most appropriate action?

Use the report as-is because the AI tool is reliable.

Ask the AI tool to provide a citation for the chart.

Cross-check the chart against the original sales data before using the report.

Discard the report and create a new one manually.

A legal team uses an AI tool to summarize case law for an upcoming trial. The summaries are consistently well-written and the team has started submitting them to the court without review. What is the most important risk of this practice?

The AI tool may run out of credits and stop working.

The court will reject any document generated by AI.

The AI tool will eventually learn to write better than the legal team.

The AI summaries may contain subtle inaccuracies that could mislead the court.

Microsoft Certified:AI Business Professional

Domain 1Objective 2

Identify Responsible AI and Data Protection Practices AB-730 Practice Questions (Page 7)

Part of the Understand generative AI fundamentals domain, which accounts for 25–30% of the AB-730 exam. Microsoft does not publish an official question count, but from its 45-minute exam (~20–30 total, ~5–9 in this domain), expect 3–5 from this objective — we provide 44 practice questions to prepare you well beyond it. (estimate)

44questions here

9free pages

7concepts

25–30%of the exam

Questions 31–35

31application · medium
A customer service team uses an AI tool to generate responses to customer complaints. The team has stopped reviewing the responses because the tool has been accurate for several months. What is the most appropriate action to maintain responsible AI use?
Select an answer first
32application · medium
A healthcare organization wants to use a generative AI tool to summarize patient records. The tool is a public cloud service. What is the most important consideration before using this tool?
Select an answer first
33application · medium
A newsroom uses a generative AI tool to draft articles. The editor has noticed that the AI sometimes produces plausible-sounding but false facts. What is the best practice to maintain journalistic integrity?
Select an answer first
34application · medium
A data analyst uses a generative AI tool to generate a report summarizing sales data. The report includes a chart that looks accurate but the analyst cannot verify the underlying data. What is the most appropriate action?
Select an answer first
35application · medium
A legal team uses an AI tool to summarize case law for an upcoming trial. The summaries are consistently well-written and the team has started submitting them to the court without review. What is the most important risk of this practice?
Select an answer first

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