Design AI and Agents for Business Solutions AB-100 Practice Questions (Page 7)

Questions 31–35

1. 31application · medium

   A Dynamics 365 Customer Service organization wants Copilot to greet returning customers by name and show their open cases automatically. The architect needs to customize the Copilot experience without writing code. What should the architect configure?

   • ACustomize the Copilot's conversation start and add a prompt action that retrieves the customer's open cases.
   • BUse the agent feed to push a welcome message and case list to the user.
   • CCreate a new topic that triggers on the customer's name and manually list all open cases in the topic.
   • DEnable the fallback topic and configure it to display the customer's name and cases.
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2. 32application · medium

   A company wants to build an AI solution that can process large volumes of unstructured documents, extract key data, and then trigger a business workflow. The team has developers who are comfortable with code and wants to use Microsoft Foundry Tools. What should the architect propose?

   • AUse Dynamics 365 Sales to store documents and rely on built-in AI.
   • BUse Azure AI Foundry to build a custom AI pipeline with document intelligence and orchestration.
   • CUse Power Automate with prebuilt AI Builder models to process documents.
   • DUse Copilot Studio to create a conversational agent that manually processes documents.
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4. 33foundation · easy

   Which of the following is a common fallback mechanism in Copilot Studio?

   • AA default topic that triggers when no other topic matches
   • BA topic that is only triggered by specific keywords
   • CA topic that requires user authentication
   • DA topic that is triggered by every user message
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5. 34application · medium

   A development team wants to build a custom web application that embeds AI-generated content and real-time agent feeds, but they need full control over the UI and code. What should the architect propose?

   • AUse Power Apps canvas apps with prebuilt AI controls.
   • BUse code-first generative pages in Power Pages and integrate agent feeds via API.
   • CUse Dynamics 365 Customer Service to host the application.
   • DUse Copilot Studio to build the entire application as a conversational experience.
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6. 35application · medium

   A logistics company wants to automate the process of filing a lost-package claim. The agent should collect the tracking number, verify the shipment status, and submit the claim if the package is marked as lost. If the status is 'delivered', the agent should inform the customer and end the conversation. What should the architect design?

   • AA generative AI orchestration flow that uses natural language to determine the claim status.
   • BA task agent with a topic that collects the tracking number, calls an API to check status, and uses conditional branches to submit or inform.
   • CAn autonomous agent that monitors shipment status and automatically files claims without customer interaction.
   • DA prompt and response agent that asks the customer to describe the issue and then submits the claim.
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