Design AI and Agents for Business Solutions AB-100 Practice Questions (Page 10)

Questions 46–50

1. 46application · medium

   A company wants to add an AI feature to a Power Apps canvas app that can classify incoming customer emails as urgent, normal, or low priority. The classification should be based on historical email data. What should the architect design?

   • AUse AI Builder's text classification model in the canvas app to classify emails.
   • BUse Azure AI Foundry to build a custom model and embed it in the canvas app.
   • CUse Copilot Studio to classify emails and return the result to the app.
   • DUse Power Automate to manually classify emails based on keywords.
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2. 47foundation · easy

   Which of the following is a typical use case for a prompt and response agent?

   • AAn agent that monitors system logs for errors
   • BAn agent that generates weekly sales reports
   • CA customer service chatbot that answers questions about product features
   • DAn agent that automatically places orders when inventory is low
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4. 48expert · hard

   A customer service Copilot in Copilot Studio is experiencing high drop-off rates during a multi-step refund process. Users abandon the conversation when asked for too much information at once. The architect wants to redesign the agent flow to improve completion rates. What should the architect do?

   • ABreak the refund process into smaller, sequential prompts and use adaptive cards to collect information incrementally.
   • BUse a generative AI orchestration to handle the entire refund process without user input.
   • CAdd a fallback topic that redirects users to a human agent if they abandon the process.
   • DAsk for all required information in a single prompt to minimize the number of steps.
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5. 49application · medium

   A Dynamics 365 Sales organization wants Copilot to recognize customer-specific terminology such as 'Tier 1 renewal' and 'escalation hold' when answering sales rep questions. The team has already created a custom table for renewal records. What should the architect configure to ensure Copilot interprets these terms correctly in conversations?

   • AAdd the custom table as a knowledge source in Copilot Studio and rely on the table's display names.
   • BConfigure a fallback topic that redirects unknown terms to a human agent.
   • CCreate business terms in the Copilot configuration and map them to the custom table columns.
   • DEnable generative AI orchestration and let the model infer the terms from conversation context.
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6. 50foundation · easy

   A business analyst is configuring Copilot in Dynamics 365 Sales to improve customer interactions. What is the primary purpose of designing business terms for Copilot?

   • ATo set up security roles that control which users can access Copilot features
   • BTo design the visual layout of the Copilot chat interface
   • CTo create custom connectors that link Copilot to external data sources
   • DTo define the vocabulary and synonyms that Copilot uses to understand and respond to customer queries consistently
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