A test manager is setting up metrics for a project where the main stakeholder is the customer, who is primarily concerned with the quality of the delivered product. The test team is also interested in improving their own process. Which combination of metrics is most balanced?

Test execution rate and cost per defect

Escaped defects and team satisfaction survey

Defect detection percentage and requirements coverage

Number of test cases executed and stakeholder satisfaction

A test manager wants to measure stakeholder satisfaction with the test process. The stakeholders include the development team, the product owner, and the customer support team. Which approach is most appropriate?

Measure satisfaction only through the number of defects reported by each stakeholder.

Use the test team's self-assessment as a proxy for stakeholder satisfaction.

Use a single satisfaction survey for all stakeholders with the same questions.

Use separate surveys for each stakeholder group with questions tailored to their concerns.

Certified Tester Expert Level Test Management Strategic Test Management

Domain 3Objective 1

Effectiveness, Efficiency and Satisfaction Metrics for the Test Process CTEL-TM-SM Practice Questions (Page 4)

Part of the Evaluating Effectiveness and Efficiency domain, which makes up ~13% of our current practice bank.

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6concepts

Questions 16–20

16application · medium
A test manager is setting up metrics for a project where the main stakeholder is the customer, who is primarily concerned with the quality of the delivered product. The test team is also interested in improving their own process. Which combination of metrics is most balanced?
Select an answer first
17application · easy
A test manager is reviewing metrics for a project where the test team found 80 defects during testing, and 20 defects were found in production. What is the defect detection percentage (DDP)?
Select an answer first
18application · medium
A test manager is selecting metrics for a project with a very tight deadline. The main goal is to ensure that the most critical functionality is tested. Which metric is most appropriate?
Select an answer first
19application · medium
A test manager wants to measure stakeholder satisfaction with the test process. The stakeholders include the development team, the product owner, and the customer support team. Which approach is most appropriate?
Select an answer first
20foundation · easy
Which metric measures the proportion of known defects found by the test process before release?
Select an answer first

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Effectiveness, Efficiency and Satisfaction Metrics for the Test Process CTEL-TM-SM Practice Questions (Page 4)

Questions 16–20

A test manager is setting up metrics for a project where the main stakeholder is the customer, who is primarily concerned with the quality of the delivered product. The test team is also interested in improving their own process. Which combination of metrics is most balanced?

A test manager is reviewing metrics for a project where the test team found 80 defects during testing, and 20 defects were found in production. What is the defect detection percentage (DDP)?

A test manager is selecting metrics for a project with a very tight deadline. The main goal is to ensure that the most critical functionality is tested. Which metric is most appropriate?

A test manager wants to measure stakeholder satisfaction with the test process. The stakeholders include the development team, the product owner, and the customer support team. Which approach is most appropriate?

Which metric measures the proportion of known defects found by the test process before release?

Keep studying — Evaluating Effectiveness and Efficiency