Quality Management CTEL-TM-OTM Practice Questions (Page 5)

Questions 21–25

1. 21foundation · easy

   Which standard is specifically focused on software product quality?

   • AISO 25000
   • BISO 27001
   • CISO 9001
   • DIEEE 829
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2. 22application · medium

   A test manager wants to use quality metrics to drive continuous improvement in the test process. Which approach best aligns with this goal?

   • AUse a single metric, such as test case pass rate, to judge the overall quality of the test process.
   • BEstablish a baseline of current metrics, set improvement targets, and regularly review the metrics to identify trends and areas for improvement.
   • CCompare metrics against industry benchmarks and assume that meeting the benchmark means the process is optimal.
   • DCollect metrics only at the end of each release to report to management, without using them to make process changes.
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4. 23application · medium

   A test manager is tasked with improving the overall test process maturity of the organization. The goal is to move from an ad-hoc process to a managed and measured process. Which model would be most appropriate to guide this improvement?

   • AISO 25000 — a standard for software product quality characteristics and metrics.
   • BTMMi (Test Maturity Model integration) — a model that defines levels of test process maturity and provides a roadmap for improvement.
   • CPDCA — a cycle for continuous improvement of processes.
   • DSix Sigma — a methodology for reducing defects in processes using statistical analysis.
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5. 24foundation · easy

   Which of the following is an example of a quality objective for test operations?

   • AAchieve at least 90% statement coverage of the code under test by the end of system testing
   • BEnsure all testers are certified in ISTQB
   • CUse the latest version of the test management tool
   • DHold weekly status meetings with the test team
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6. 25application · medium

   A test manager is applying Six Sigma principles to reduce the number of defects escaping to production. Which activity is most aligned with Six Sigma's DMAIC approach?

   • AImmediately implement a new test automation tool to reduce manual testing errors.
   • BPlan a new test strategy, Do a pilot, Check the results, Act to implement it fully.
   • CDefine the problem (high escape defects), Measure the current escape rate, Analyze root causes, Improve the test process, Control the new process to sustain gains.
   • DIncrease the number of testers and extend the test schedule to catch more defects.
   Reveal Solution Discussion Select an answer first