Communication Strategies CTEL-TM-OTM Practice Questions (Page 4)

Questions 16–20

1. 16foundation · easy

   In operational test management, why is it important to document communication activities?

   • ATo replace the need for verbal communication
   • BTo satisfy the personal preference of the test manager
   • CTo ensure that all stakeholders receive the same information
   • DTo provide a record that supports transparency and auditability
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2. 17foundation · easy

   What does 'traceability' of communication activities mean in operational test management?

   • AThe ability to link communication records to the decisions and actions that resulted from them
   • BThe ability to store communications in a central repository
   • CThe ability to track the number of emails sent
   • DThe ability to identify the author of each communication
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4. 18application · medium

   A multinational company has a test team in Japan and a business stakeholder in the US. The test manager, based in Europe, notices that the Japanese team rarely speaks up in video conferences, and the US stakeholder often misinterprets their written status updates as being vague. What is the most likely root cause of this communication barrier?

   • AThe test manager is not providing enough detailed information in the status updates.
   • BThere is a cultural difference in communication styles, where the Japanese team uses a more indirect and formal style, which is being misinterpreted.
   • CThe video conference tool is not working properly for the Japanese team.
   • DThe Japanese team is not interested in the project and is disengaged.
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5. 19application · medium

   A test manager needs to communicate the daily progress of test execution to the test team and the overall test status to the project steering committee. The team needs to know about newly discovered defects and blocked tests. The steering committee needs a summary of progress against the plan and key risks. What is the most effective communication strategy?

   • ASend a weekly email to the team and hold a daily meeting with the steering committee.
   • BUse a daily stand-up meeting for the team and a weekly dashboard for the steering committee.
   • CSend the same detailed daily test execution log to both the team and the steering committee.
   • DCreate a single dashboard that shows all details and grant access to both the team and the steering committee.
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6. 20application · medium

   A test manager has been sending a weekly status report to project stakeholders for three months. Several stakeholders have mentioned they find the report too long and not relevant to their daily work. The test manager wants to improve the communication strategy. What is the first step?

   • AStop sending the report and rely on informal conversations to keep stakeholders informed.
   • BIncrease the frequency of the report to bi-weekly so stakeholders get more up-to-date information.
   • CImmediately shorten the report to a single page and remove all technical details.
   • DConduct a brief survey or interview with the stakeholders to gather structured feedback on the report's content, format, and frequency.
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