Cause-Effect Diagrams CTEL-ITP-ATP Practice Questions (Page 6)

Questions 26–30

1. 26application · medium

   A test lead is facilitating a session to build a cause-effect diagram for the problem 'defects found during system testing are not being fixed before release.' The team has already defined the effect. What should be the next step in the construction process?

   • ABrainstorm potential causes with the team and record them without filtering or judging.
   • BValidate each potential cause with historical defect data before adding it to the diagram.
   • CIdentify the most likely root cause and draw it as the main branch.
   • DImmediately categorize the brainstormed causes into the 6Ms to save time.
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2. 27application · medium

   A test team is brainstorming causes for 'test execution is frequently delayed.' The facilitator wants to ensure the team generates a comprehensive list of potential causes. Which brainstorming technique would be most effective for this purpose?

   • AHave the most experienced tester list all the causes they have observed in past projects.
   • BStart with the 6M categories and only accept causes that fit neatly into one category.
   • CAsk the team to only suggest causes that can be confirmed with data from the test management tool.
   • DEncourage each team member to silently write down as many causes as they can think of before sharing them with the group.
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4. 28foundation · easy

   What do the main branches of a cause-effect diagram represent?

   • AThe corrective actions to be taken
   • BThe chronological steps of the process
   • CCategories of potential causes
   • DThe symptoms of the problem
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5. 29foundation · easy

   After completing a cause-effect diagram, what is the next step in the analysis process?

   • AImmediately implement corrective actions for all identified causes
   • BPresent the diagram to management for approval of the improvement budget
   • CIdentify the most likely root causes and prioritize them for investigation
   • DDiscard the diagram and start a new brainstorming session
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6. 30application · medium

   A test team is brainstorming causes for 'test data is often invalid or missing.' The facilitator notices that a few senior testers dominate the discussion, and some quieter team members have not contributed. Which technique would best ensure a comprehensive list of causes?

   • AAsk the senior testers to stay after the meeting and list additional causes.
   • BUse round-robin brainstorming where each person offers one idea in turn, with no criticism allowed.
   • CLimit the brainstorming to the 6M categories and ask each senior tester to fill one category.
   • DAllow the discussion to continue until the loudest voices have exhausted their ideas.
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