Cause-Effect Diagrams CTEL-ITP-ATP Practice Questions (Page 4)

Questions 16–20

1. 16foundation · easy

   How can a cause-effect diagram be applied in test process improvement?

   • ATo assign test cases to the most appropriate testers
   • BTo calculate the return on investment of the test automation suite
   • CTo analyze the root causes of a high number of defects escaping to production
   • DTo determine the optimal number of test cycles for a release
   Reveal Solution Discussion Select an answer first
2. 17expert · hard

   A test team has created a cause-effect diagram for 'test automation is not catching regressions.' The diagram includes causes such as 'test data not updated,' 'test environment not reset,' 'test scripts not maintained,' 'testers not trained in automation,' and 'no monitoring of test results.' The team is debating how to categorize these causes. Which categorization would be most useful for driving improvement?

   • AGroup them into only the categories that have causes, such as Machine, Method, and Man, to keep the diagram simple.
   • BGroup them into Machine, Method, Material, Measurement, Man, and Mother Nature, even if some categories are empty.
   • CGroup them by the severity of the impact they have on the problem.
   • DGroup them by the department that is responsible for fixing them.
   Reveal Solution Discussion Select an answer first
4. 18foundation · easy

   What is the primary purpose of a cause-effect diagram in test process improvement?

   • ATo replace statistical process control charts for monitoring quality
   • BTo visually organize and explore potential causes of a problem or effect
   • CTo document the chronological sequence of events leading to a failure
   • DTo assign blame to a specific individual or team for a defect
   Reveal Solution Discussion Select an answer first
5. 19application · medium

   A test team is experiencing a high rate of defects escaping to production. The test manager suspects multiple contributing factors across different areas of the test process. The team needs a structured way to visualize all potential causes and identify which areas to investigate further. What is the primary purpose of using a cause-effect diagram in this context?

   • ATo automatically identify the root cause of the defect escapes without requiring further investigation.
   • BTo replace the need for defect analysis meetings by providing a one-time snapshot of the problem.
   • CTo quantify the exact contribution of each cause to the defect escape rate using statistical data.
   • DTo provide a visual representation of potential causes organized by categories, helping the team focus investigation on the most likely root causes.
   Reveal Solution Discussion Select an answer first
6. 20expert · hard

   A test team is brainstorming causes for 'test execution is often blocked by missing test data.' The facilitator wants to ensure the team generates a comprehensive list, but some team members are hesitant to share ideas because they fear criticism. The facilitator also wants to avoid groupthink. Which combination of techniques would be most effective?

   • AAsk the most experienced testers to present their ideas first, then open the floor to others.
   • BHave the team vote on the best causes before brainstorming to save time.
   • CUse a round-robin approach where each person states one idea, but allow immediate critique to refine ideas.
   • DUse silent brainwriting first, then share and discuss the ideas as a group.
   Reveal Solution Discussion Select an answer first