Usability CT-UT Practice Questions (Page 6)

Questions 26–29

1. 26application · medium

   A company redesigns its internal HR portal. Employees can now find and submit leave requests quickly, but they complain that the portal feels 'impersonal' and they miss the old chat feature. Which statement best describes the situation?

   • AUX and usability are the same; both declined.
   • BUsability improved, but UX declined due to missing features and emotional response.
   • CUX improved because usability improved; the complaints are not relevant.
   • DUsability declined because employees are unhappy.
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2. 27application · medium

   A streaming service app has high usability: users can find and play content quickly. However, user reviews mention that the app feels 'cold' and 'impersonal,' and some users are concerned about data privacy. Which statement best reflects the relationship between usability and UX in this context?

   • AUX and usability are the same; the reviews indicate both are poor.
   • BUX is good because usability is good; the reviews are irrelevant.
   • CUsability is poor because users are unhappy with the app.
   • DUsability is good, but UX is negatively affected by emotional and trust factors.
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4. 28foundation · easy

   In the context of usability, what does 'effectiveness' specifically measure?

   • AThe resources expended in relation to the accuracy and completeness with which users achieve goals.
   • BThe accuracy and completeness with which users achieve specified goals.
   • CThe user's subjective reactions and attitudes toward using the product.
   • DThe degree to which the product can be used without causing physical discomfort.
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5. 29foundation · easy

   Which statement best distinguishes usability from user experience (UX)?

   • AUsability is a subset of UX that focuses on effectiveness, efficiency, and satisfaction, while UX encompasses the entire interaction including emotions and perceptions.
   • BUsability focuses on the user's emotional response, while UX focuses on task completion.
   • CUX is a subset of usability that focuses on visual design, while usability focuses on functionality.
   • DUsability and UX are synonymous terms that can be used interchangeably.
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