Which of the following is an effective facilitation technique to guide participants without influencing their behavior?

Telling the participant when they are doing something wrong

Demonstrating how to use the product before the tasks

Suggesting possible solutions when the participant is stuck

Using neutral prompts like 'What are you thinking?'

During a usability test, a participant becomes stuck on a task and asks the facilitator for help. What is the most appropriate facilitation technique?

Tell the participant to skip the task and move on to the next one.

Provide a hint that guides the participant without revealing the solution.

Ask the participant what they think the solution might be.

Show the participant how to complete the task to save time.

During a pilot session, the participant struggles with a task because the wording is ambiguous. The facilitator notes this and also observes that the participant's mouse movements are not being captured on the recording. After the session, what should the facilitator do?

Revise the task wording and fix the recording issue before the main study.

Ignore the task wording issue because the participant eventually completed the task.

Only fix the recording issue, as technical problems are more critical than task wording.

Conduct another pilot with the same participant to see if the issues recur.

Which of the following is a key step in preparing for a usability test session?

Selecting the participant's tasks for them

Reviewing the participant's personal social media profiles

Checking that all recording equipment is functioning properly

Preparing a list of leading questions to ask the participant

Why is it important to take notes during a usability test session even if the session is being recorded?

To record the participant's personal opinions about the product

To replace the need for audio/video recordings

To provide the participant with a summary of their performance

To have a backup in case the recording fails

Certified Tester Usability Testing

Domain 5Objective 2

Execution CT-UT Practice Questions (Page 5)

Part of the Usability Testing domain, which makes up ~15% of our current practice bank. ISTQB does not publish an official question count, but from its 60-minute exam (~25–40 total, ~4–6 in this domain), expect 1–2 from this objective — we provide 40 practice questions to prepare you well beyond it. (estimate)

40questions here

8free pages

11concepts

Questions 21–25

21foundation · easy
Which of the following is an effective facilitation technique to guide participants without influencing their behavior?
Select an answer first
22application · medium
During a usability test, a participant becomes stuck on a task and asks the facilitator for help. What is the most appropriate facilitation technique?
Select an answer first
23application · medium
During a pilot session, the participant struggles with a task because the wording is ambiguous. The facilitator notes this and also observes that the participant's mouse movements are not being captured on the recording. After the session, what should the facilitator do?
Select an answer first
24foundation · easy
Which of the following is a key step in preparing for a usability test session?
Select an answer first
25foundation · easy
Why is it important to take notes during a usability test session even if the session is being recorded?
Select an answer first

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