An IT team has been tracking the number of critical incidents each month. After implementing a new monitoring tool, the team wants to determine if the tool has actually reduced the incident rate. Which approach would best support this analysis?

Compare the incident rate before and after the implementation over a defined period

Conduct a survey of users to see if they are satisfied with the IT services

Ask the team members if they feel the tool has helped

Review the number of incidents in the most recent month only

What is the primary role of quality assurance (QA) in IT?

To fix defects found during testing

To approve the final release of software

To test the final product after development is complete

To ensure that processes are in place to meet defined requirements and standards

An IT department is implementing a new quality management system. The quality manager wants to define the processes for ensuring that IT services meet the organization's quality standards. Which sequence of activities best represents the core quality management processes?

Plan quality, perform quality assurance, perform quality control, and implement improvements

Perform quality control, fix defects, and re-test until no defects remain

Define metrics, collect data, and publish a quality scorecard

Set quality standards, audit the processes, and report to management

Certified Information Systems Auditor

Domain 2Objective 4

Performance and Quality Management CISA Practice Questions (Page 4)

Part of the Governance and Management of IT domain, which accounts for 18% of the CISA exam.

29questions here

6free pages

7concepts

18%of the exam

Questions 16–20

16foundation · easy
Which continuous improvement methodology uses a five-phase approach (Define, Measure, Analyze, Improve, Control) to reduce defects and variability?
Select an answer first
17foundation · easy
Which performance measurement framework is specifically designed to translate an organization's mission and strategy into a set of performance measures across four perspectives: financial, customer, internal process, and learning and growth?
Select an answer first
18application · medium
An IT team has been tracking the number of critical incidents each month. After implementing a new monitoring tool, the team wants to determine if the tool has actually reduced the incident rate. Which approach would best support this analysis?
Select an answer first
19foundation · easy
What is the primary role of quality assurance (QA) in IT?
Select an answer first
20application · medium
An IT department is implementing a new quality management system. The quality manager wants to define the processes for ensuring that IT services meet the organization's quality standards. Which sequence of activities best represents the core quality management processes?
Select an answer first

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Performance and Quality Management CISA Practice Questions (Page 4)

Questions 16–20

Which continuous improvement methodology uses a five-phase approach (Define, Measure, Analyze, Improve, Control) to reduce defects and variability?

Which performance measurement framework is specifically designed to translate an organization's mission and strategy into a set of performance measures across four perspectives: financial, customer, internal process, and learning and growth?

An IT team has been tracking the number of critical incidents each month. After implementing a new monitoring tool, the team wants to determine if the tool has actually reduced the incident rate. Which approach would best support this analysis?

What is the primary role of quality assurance (QA) in IT?

An IT department is implementing a new quality management system. The quality manager wants to define the processes for ensuring that IT services meet the organization's quality standards. Which sequence of activities best represents the core quality management processes?

Keep studying — Governance and Management of IT