A bank's IT department has been tracking system uptime and average response time for its online banking portal. The monthly report to the board includes these metrics, but the board members have difficulty understanding whether the IT performance is acceptable. Which action would most improve the effectiveness of the reporting?

Replace the technical metrics with a single overall satisfaction score from customer surveys

Provide the raw data logs for each metric so board members can verify the numbers

Include a comparison of current metrics against agreed-upon targets and a trend analysis

Increase the frequency of the report to weekly so board members see more data points

Which of the following best describes the relationship between a key performance indicator (KPI) and a metric?

A KPI is a type of metric that is directly tied to a critical business or IT objective

A metric is a type of KPI that measures long-term trends

KPIs are used for external reporting, while metrics are used internally

KPIs are qualitative assessments, while metrics are quantitative measurements

What is the main difference between quality assurance and quality control?

Quality assurance is performed by external auditors, while quality control is performed by internal staff

Quality assurance is about meeting requirements, while quality control is about exceeding them

Quality assurance is done after delivery, while quality control is done before delivery

Quality assurance focuses on processes, while quality control focuses on deliverables

Certified Information Systems Auditor

Domain 2Objective 4

Performance and Quality Management CISA Practice Questions (Page 1)

Part of the Governance and Management of IT domain, which accounts for 18% of the CISA exam.

29questions here

6free pages

7concepts

18%of the exam

Questions 1–5

1foundation · easy
Which model is specifically designed to assess and improve the maturity of software development processes?
Select an answer first
2application · medium
A bank's IT department has been tracking system uptime and average response time for its online banking portal. The monthly report to the board includes these metrics, but the board members have difficulty understanding whether the IT performance is acceptable. Which action would most improve the effectiveness of the reporting?
Select an answer first
3foundation · easy
Which quality management process involves defining quality policies, objectives, and responsibilities?
Select an answer first
4foundation · easy
Which of the following best describes the relationship between a key performance indicator (KPI) and a metric?
Select an answer first
5foundation · easy
What is the main difference between quality assurance and quality control?
Select an answer first

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Performance and Quality Management CISA Practice Questions (Page 1)

Questions 1–5

Which model is specifically designed to assess and improve the maturity of software development processes?

Which quality management process involves defining quality policies, objectives, and responsibilities?

Which of the following best describes the relationship between a key performance indicator (KPI) and a metric?

What is the main difference between quality assurance and quality control?

Keep studying — Governance and Management of IT