Performance and Quality Management CISA Practice Questions (Page 3)

Questions 11–15

1. 11expert · hard · select all that apply

   A software development organization is implementing a quality management program. The organization wants to ensure that its software products meet customer requirements and are of high quality. Which of the following activities would be part of a comprehensive quality management approach? (Select all that apply.)

   • AEliminating all testing to speed up delivery
   • BTracking defect density to measure the quality of the software
   • CPerforming user acceptance testing (UAT) to ensure the software meets business needs
   • DUsing CMMI to assess and improve the maturity of development processes
   • EConducting peer reviews of code to identify defects early
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2. 12foundation · easy

   Which framework is most commonly used to align IT governance and management objectives with business goals through a set of enablers and goals cascade?

   • ASix Sigma
   • BBalanced scorecard
   • CCOBIT
   • DITIL
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4. 13application · medium

   A company is developing a new mobile banking app. The quality assurance team wants to ensure that the app meets the defined requirements and is reliable before launch. Which activity is an example of quality control (QC) rather than quality assurance (QA)?

   • AConducting a process audit to ensure development standards are followed
   • BProviding training to developers on coding standards
   • CRunning a set of test cases to verify that the app functions as expected
   • DReviewing the requirements document to ensure they are complete and testable
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5. 14application · medium

   An IT manager must report on the performance of a new customer relationship management (CRM) system to the sales director, who is concerned about user adoption and productivity. The IT manager has data on system uptime, response times, and the number of support tickets. Which approach would best communicate the system's performance to the sales director?

   • AFocus only on system uptime and response times, as these are the most objective measures
   • BProvide a detailed technical report of all system logs for the sales director to review
   • CPresent the technical metrics alongside user adoption rates and business outcomes such as sales cycle time
   • DReport the number of support tickets as a measure of system quality
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6. 15foundation · easy

   What is a key characteristic of effective communication of IT performance results to stakeholders?

   • AIt uses technical jargon to demonstrate expertise
   • BIt is delivered only annually to avoid overwhelming stakeholders
   • CIt is tailored to the audience's needs and presented in a clear, actionable format
   • DIt includes every available metric to ensure completeness
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