Management of Contracted Services and Relationships CGEIT Practice Questions (Page 8)

Questions 36–40

1. 36foundation · easy

   Which strategic approach is primarily used to decide whether an IT service should be delivered internally or procured from an external provider?

   • AService level negotiation
   • BMake-or-buy analysis
   • CVendor due diligence
   • DExit strategy planning
   Reveal Solution Discussion Select an answer first
2. 37application · medium

   A company has an SLA with a cloud provider that specifies 99.9% monthly availability. The provider reports a monthly availability of 99.95%, but the company's internal monitoring shows that a critical application was unavailable for 45 minutes during the month. The company's IT team is unsure how to interpret the SLA. What should they do?

   • AImmediately invoke the remedy clause because the application was unavailable.
   • BAccept the provider's report because it is the official SLA measurement.
   • CReview the SLA to confirm the measurement period, definition of availability, and any exclusions.
   • DRequest a new SLA with a higher availability target.
   Reveal Solution Discussion Select an answer first
4. 38foundation · easy

   What is the primary purpose of aligning the IT contracting strategy with enterprise goals?

   • ATo guarantee the lowest possible cost for all IT services
   • BTo comply with all international data protection regulations
   • CTo minimize the number of external vendors used
   • DTo ensure that sourcing decisions support the organization's overall objectives
   Reveal Solution Discussion Select an answer first
5. 39application · medium

   An enterprise has an SLA with a network provider that includes a monthly uptime target. The enterprise's IT team receives a monthly report from the provider, but the report only shows aggregate uptime. The team suspects that outages are occurring during business hours, which are more impactful. What should the team do?

   • AConduct independent monitoring to verify the provider's reported uptime.
   • BAccept the aggregate report because it meets the SLA.
   • CFile a complaint with the provider about the reporting format.
   • DRequest that the SLA be revised to include business-hours availability as a separate metric.
   Reveal Solution Discussion Select an answer first
6. 40expert · hard

   A large enterprise is considering outsourcing its data center operations. The enterprise has a stable, predictable workload and a strong internal IT team. The CFO argues that outsourcing will reduce costs, while the CISO warns about loss of control over security. The enterprise's strategic plan emphasizes operational excellence and risk management. What should the enterprise do?

   • AKeep operations in-house because the internal team is strong.
   • BConduct a make-or-buy analysis that evaluates cost, security, and strategic alignment.
   • COutsource only non-critical operations to reduce risk.
   • DOutsource to a reputable provider to achieve cost savings.
   Reveal Solution Discussion Select an answer first