Management of Contracted Services and Relationships CGEIT Practice Questions (Page 6)

Questions 26–30

1. 26foundation · easy

   Which factor is typically considered when evaluating and selecting an external service provider?

   • AThe provider's financial stability
   • BThe provider's employee dress code
   • CThe provider's marketing strategy
   • DThe provider's office location
   Reveal Solution Discussion Select an answer first
2. 27expert · hard

   An enterprise has an SLA with a vendor that includes a monthly report on key performance indicators (KPIs). The enterprise's IT team has noticed that the vendor's reports consistently show good performance, but the enterprise's own monitoring indicates occasional service degradation. The team suspects the vendor is not reporting all incidents. What should the team do?

   • ATerminate the contract because the vendor is not trustworthy.
   • BReview the SLA to understand the reporting requirements and the definition of incidents.
   • CConfront the vendor with the discrepancies and demand a correction.
   • DIgnore the vendor's reports and rely solely on internal monitoring.
   Reveal Solution Discussion Select an answer first
4. 28expert · hard

   An enterprise is negotiating a contract for a new ERP system. The vendor offers a fixed-price contract with a 99.5% availability SLA. The enterprise's business requires 99.9% availability for the ERP system during peak periods. The vendor says 99.9% is possible but will increase the price by 20%. The enterprise's budget is fixed. What should the enterprise do?

   • AChoose a different vendor that offers 99.9% availability at a lower price.
   • BAccept the 99.5% SLA and implement internal workarounds for peak periods.
   • CPay the 20% increase to get 99.9% availability at all times.
   • DNegotiate a tiered SLA with 99.9% availability during peak periods and 99.5% during off-peak.
   Reveal Solution Discussion Select an answer first
5. 29foundation · easy

   What is a key component of transitioning services after contract termination?

   • AIgnoring any outstanding issues
   • BImmediately discontinuing all communication with the vendor
   • CKnowledge transfer to the new provider or internal team
   • DDeleting all documentation related to the service
   Reveal Solution Discussion Select an answer first
6. 30foundation · easy

   What is the purpose of managing changes to a contract?

   • ATo reduce the number of contract reviews
   • BTo eliminate the need for performance monitoring
   • CTo ensure that modifications are properly documented and approved
   • DTo increase the vendor's profit margin
   Reveal Solution Discussion Select an answer first