Management of Contracted Services and Relationships CGEIT Practice Questions (Page 3)

Questions 11–15

1. 11expert · hard

   A company has a long-standing relationship with a vendor that has been providing excellent service. However, the vendor has recently been acquired by a larger firm, and the company's contact person has changed. The new contact is less responsive, and the company is concerned about the future of the relationship. What should the company do?

   • ASchedule a meeting with the new contact to discuss expectations and establish communication protocols.
   • BWait to see if the relationship improves before taking action.
   • CEscalate the issue to the vendor's executive team immediately.
   • DStart looking for a new vendor because the acquisition may change the vendor's priorities.
   Reveal Solution Discussion Select an answer first
2. 12foundation · easy

   Who should receive reports on vendor performance?

   • ANo one, reports are internal only
   • BOnly the vendor's employees
   • CRelevant stakeholders such as management and business units
   • DOnly the legal department
   Reveal Solution Discussion Select an answer first
4. 13foundation · easy

   Which activity is part of the vendor selection process?

   • AMonitoring ongoing performance
   • BDefining service level metrics
   • CDeveloping an exit strategy
   • DConducting due diligence on potential providers
   Reveal Solution Discussion Select an answer first
5. 14foundation · easy

   What is the purpose of monitoring vendor performance against SLAs?

   • ATo verify that the vendor meets agreed performance levels
   • BTo evaluate the vendor's marketing effectiveness
   • CTo determine the vendor's internal staffing levels
   • DTo set the vendor's pricing
   Reveal Solution Discussion Select an answer first
6. 15foundation · easy

   What is the primary role of a Service Level Agreement (SLA)?

   • ATo describe the enterprise's internal IT architecture
   • BTo outline the vendor's marketing strategy
   • CTo specify performance expectations and metrics for the service
   • DTo list the vendor's employee benefits
   Reveal Solution Discussion Select an answer first