4.2 Analyzing and Defining Business Processes PROFESSIONAL-CLOUD-ARCHITECT Practice Questions (Page 8)

Questions 36–40

1. 36application · medium

   A retail company is migrating its legacy order-management system to a cloud-native platform. The migration will change how store associates process returns and how the finance team reconciles daily sales. The project sponsor wants to proceed quickly and has asked you to finalize the migration plan. During stakeholder analysis, you discover that store associates are not represented in the current stakeholder register, and the finance team has only been informed via a single email. What should you do first?

   • ASend a detailed communication to all store managers asking them to relay concerns to the project team.
   • BAsk the sponsor to approve the plan and schedule a town hall after go-live to gather feedback.
   • CProceed with the migration plan and address associate concerns during user acceptance testing.
   • DUpdate the stakeholder register to include store associates and finance, then assess their influence and impact on the migration.
   Reveal Solution Discussion Select an answer first
2. 37foundation · easy

   How does customer success management differ from traditional customer support?

   • ACustomer success is a one-time activity, while support is ongoing
   • BCustomer success is focused on sales, while support is focused on service
   • CCustomer success is only for enterprise customers
   • DCustomer success is proactive, while support is reactive
   Reveal Solution Discussion Select an answer first
4. 38foundation · easy

   A cloud architect is beginning a project to migrate a legacy system to Google Cloud. Which activity is the primary purpose of stakeholder identification and analysis?

   • ATo create a detailed project schedule and assign tasks to team members
   • BTo identify all parties affected by the project and understand their interests, influence, and impact
   • CTo determine the technical requirements of the migration
   • DTo select the appropriate Google Cloud services for the migration
   Reveal Solution Discussion Select an answer first
5. 39application · medium

   A financial services firm is replacing its manual account-opening process with an automated workflow on Google Cloud. The change will eliminate the data-entry role for three employees and shift their responsibilities to exception handling. You are assessing the change impact. What is the most critical impact to plan for?

   • AThe need to retrain the three employees for exception handling and manage the transition of their roles.
   • BThe technical integration of the automated workflow with the core banking system.
   • CThe regulatory approval required to change the account-opening process.
   • DThe cost of the new cloud workflow compared to the salaries of the three data-entry employees.
   Reveal Solution Discussion Select an answer first
6. 40foundation · easy

   Which cost optimization strategy is most aligned with shifting from CapEx to OpEx?

   • AUsing a pay-as-you-go cloud service
   • BLeasing office space for the IT team
   • CPurchasing a dedicated server for a data center
   • DBuying software licenses upfront
   Reveal Solution Discussion Select an answer first