4.2 Analyzing and Defining Business Processes PROFESSIONAL-CLOUD-ARCHITECT Practice Questions (Page 7)

Questions 31–35

1. 31foundation · easy

   A change impact assessment reveals that a new system will require significant retraining of the support team. Which mitigation strategy is most appropriate?

   • ACancel the change because it requires too much effort
   • BIgnore the impact and proceed with the change
   • COutsource the support team to reduce the need for training
   • DDevelop a comprehensive training plan for the support team
   Reveal Solution Discussion Select an answer first
2. 32foundation · easy

   In change management, what is the primary role of leadership sponsorship?

   • ATo approve the project budget and then step away
   • BTo manage the day-to-day activities of the change management team
   • CTo personally perform all project tasks
   • DTo actively and visibly support the change and communicate its importance
   Reveal Solution Discussion Select an answer first
4. 33application · medium

   A healthcare provider is introducing a new patient-portal system. The clinical staff are skeptical because a previous IT project failed due to poor usability. The IT director is a strong supporter, but the nursing union has expressed concerns about increased documentation burden. You are leading the change effort. Which engagement strategy is most likely to gain the support of the nursing staff?

   • AOffer a financial bonus to departments that adopt the portal within the first month.
   • BPublish a detailed project timeline and risk register on the intranet for all staff to review.
   • CPresent the benefits of the portal at a mandatory all-staff meeting led by the IT director.
   • DInvite a small group of nurses to co-design the workflow and act as champions for their peers.
   Reveal Solution Discussion Select an answer first
5. 34application · medium

   A logistics company is adopting Google Kubernetes Engine (GKE) to modernize its tracking application. The current team consists of two system administrators who manage virtual machines and one developer who writes monolithic code. You need to prepare the team for the new platform. What should you do first?

   • APurchase a GKE training course for the entire team and schedule it for next month.
   • BHire a Kubernetes expert immediately to lead the migration.
   • CAsk the team to read the GKE documentation and report back with questions.
   • DAssess the team's current skills in containers, orchestration, and microservices to identify gaps.
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6. 35expert · hard

   A bank is rolling out a new customer-relationship management (CRM) system. The sales team is resistant because they were not consulted in the tool selection. The project sponsor insists on a 'big bang' deployment to save costs. You have conducted a change impact assessment that shows the sales team lacks training and the new process is significantly different. What is the best course of action?

   • ACancel the project and return to the old system.
   • BReplace the sales team with new hires who are familiar with the CRM.
   • CProceed with the big bang deployment and provide a helpdesk for the first week.
   • DDelay the deployment and run a pilot with a small group of sales representatives to build buy-in and refine training.
   Reveal Solution Discussion Select an answer first