4.2 Analyzing and Defining Business Processes PROFESSIONAL-CLOUD-ARCHITECT Practice Questions (Page 6)

Questions 26–30

1. 26application · medium

   A software company has just signed a large enterprise customer for its cloud-based project-management tool. The customer's IT team is enthusiastic, but the end users are struggling with adoption. The customer is considering not renewing the contract. As the customer success manager, what should you do first?

   • AOffer the customer a discount on the renewal to retain their business.
   • BSchedule a workshop with the end users to understand their pain points and provide targeted training.
   • CEscalate the issue to the sales team to manage the renewal conversation.
   • DSend the customer a detailed list of all product features and best practices.
   Reveal Solution Discussion Select an answer first
2. 27expert · hard

   A SaaS provider has a large customer that uses only 20% of the licensed features. The customer's usage is declining, and they have not logged in for two weeks. The account is up for renewal in three months. As the customer success manager, you have limited resources. What is the most effective action to prevent churn?

   • AFocus resources on other customers who are more engaged.
   • BOffer the customer a 50% discount on renewal to retain them.
   • CSchedule a business review with the customer to understand their goals and demonstrate value from the features they use.
   • DSend the customer a survey to understand their satisfaction level.
   Reveal Solution Discussion Select an answer first
4. 28expert · hard

   A company's critical application runs in a single Google Cloud region. The business continuity plan requires an RTO of 15 minutes and an RPO of 5 minutes. The application uses a Cloud SQL database. Which strategy meets the requirements?

   • AUse a read replica in the same region for failover.
   • BTake daily automated backups of the Cloud SQL database and restore them in the same region.
   • CEnable Cloud SQL cross-region replication and configure a managed instance group in a second region.
   • DExport the database to Cloud Storage nightly and import it into a new instance on failure.
   Reveal Solution Discussion Select an answer first
5. 29foundation · easy

   Which practice is an example of resource optimization in Google Cloud?

   • AManually managing all resources without automation
   • BUsing the largest VM type for all workloads
   • CRight-sizing VM instances to match workload requirements
   • DKeeping all resources running 24/7
   Reveal Solution Discussion Select an answer first
6. 30foundation · easy

   During a stakeholder workshop, conflicting opinions are blocking progress. Which facilitation technique is most appropriate to help the group move forward?

   • AEnding the workshop and asking stakeholders to resolve the issue independently
   • BDeclaring the highest-ranking person's opinion as the final decision
   • CSummarizing the points of agreement and disagreement to guide the discussion
   • DSelecting one stakeholder's idea and asking others to support it
   Reveal Solution Discussion Select an answer first